Housing Frequently Asked Questions

In traditional years, approximately 2,700 residents will live on campus with University Housing Services. There are approximately 950 residents in the Residential Halls, 700 in the Traditional Halls, and 1,000 in the Residential Suites.

UHS is currently providing tours of our Traditional and Residential Halls. Tours are available Monday through Friday from 9 am to 2 pm by walk in or appointment. Click here to request a housing tour.

University Housing Services is located in Building 74, Secoya, on Kellogg Drive, across the street from the Student Services Building.

All first-time freshmen who graduated from a non-local high school are required to do one of the following to have their Housing hold removed and be eligible to enroll for classes:

1. Complete a housing application (student housing license agreement) and pay the initial housing fee
2. Receive an approved exemption from the First-Year Residential Requirement

Please note, submission of an application does not guarantee a student a Housing assignment. Assignments for housing will be given with priority to those that apply early.

For more information about the First-Year Student Residential Requirement or exemption process, please visit the University Housing Webpage.

The safety of residents is of vital concern to University Housing Services (UHS). Though UHS and University Police work closely to provide for your safety, you must take responsibility for developing a safe environment in the residential community. Information about safety both on and around campus is available on our Residential Safety web page.

The Residential Halls are conveniently located on Kellogg Drive in the center of campus.

All four Traditional Halls are conveniently located on University Drive on the northern end of campus.

The Residential Suites are located on the southern end of campus on Kellogg Drive, off South Campus Drive.

Cal Poly Pomona’s First-Year Freshmen Residential Requirement is in effect for the 2024-2025 academic year.

Cal Poly Pomona recognizes that exemptions to the residential requirement may be appropriate in certain circumstances.

The application and exemption process can be completed through your Housing Portal after the 2024-2025 housing application opens on February 29, 2024

For more information, please visit the UHS First-Year Student Residential Requirement page.

If your admission status is rescinded (canceled), it is your responsibility to cancel your housing application/contract with University Housing Services directly. Your application/contract is NOT canceled automatically if your admission status has been rescinded or if you withdraw. Since students may appeal these decisions, Housing Services will not move to cancel contracts unless the student has confirmed their status.

Please keep in mind that a cancellation request must be submitted through the online form on your Housing Portal account at least 45 days prior to the beginning of the occupancy period (normally the beginning of the semester).

• Pre-application available Wednesday, February 19, 2024. Students can review and begin answering application questions before the full application opens on February 29^th.

The 2024-2025 Housing application will open and be available to all admitted students on February 29, 2024. The application process will include: requesting specific building and room preferences, providing personal information and habits, requesting a specific roommate, reading and agreeing to the terms and conditions, and making the initial payment. For instructions on how to apply click here.

Please note, due to high demand and operational need, availability for specific preferences is not guaranteed.

Note to International Students: Since you may not receive your Bronco ID until later in your process, you may request a hardcopy housing application. Please email your request to housing@cpp.edu.

Incoming Freshmen & Transfer Students:

University Housing Services will begin the assignment process and notifying incoming Freshmen and Transfers of their assignment or waitlist details at the beginning of May and June.

The assignment process is ongoing and continues throughout summer and into the academic year as spaces become available.

Fall 2024 Assignments Timeline:

• Mid-June – Transfer Room Assignments
• Mid-June – Freshmen Room Assignments

Spring 2025 Assignments Timeline:

• November 2024 – Spring room assignments are processed based on room space availability

Continuing Students:

Continuing students typically begin the application and room selection process during the middle of the Spring term. Students that do not apply early enough to participate in room selection will be placed on a waitlist, and University Housing Services will contact students on the waitlist as spaces become available throughout summer and into the academic year as spaces become available.

Specific dates and application details for the upcoming year will be communicated to students through email, the University Housing Services website, and the Housing Portal.

By approving a resident for a deferment, University Housing Services will postpone the initial payment until your first semester's rent is due. This is different from requesting additional time beyond the due date of 10 days after application submission. Please note that the total amount of Housing charges is the same with or without a deferment, and does not affect a student’s chances of receiving a housing assignment. Students that are approved for a deferment are still responsible to follow all license agreement terms, including but not limited to, the cancellation policy. If a 45-day notice of my cancellation is not provided to University Housing Services through the student’s Housing Portal, the student will be assessed a charge of $450 or $450 AND up to 30 days room and board

Residents with past due charges and no current payment extensions may still apply for housing; however, they will not be assigned a space until all charges have been settled.

A student’s chance of receiving a space from the waitlist is determined by factors such as their position on the waitlist, overall spaces available, and the number of cancellations received in a given year. Every effort is made to place students in the semester they have requested. If this is not possible, the waitlist is also used to fill spaces mid-semester or carried over for the following semester.

Once you have been assigned to a space, the Housing Office will send you an email confirmation. This will include information about checking-in and recommendations of items to bring. 

For a list of items that you can and cannot bring, please click on the Resident Handbook below.

Once you have been assigned to a space, the Housing Office will send you an email confirmation. This will include information about checking-in and recommendations of items to bring. 

For a list of items that you can and cannot bring, please click on the Resident Handbook below.

• Traditional Halls & Residential Suites: Resident Handbook
  

Personally owned refrigerators up to a maximum of 3.7 cubic feet are allowed only in the Residential & Traditional Halls. A waterproof mat must be placed underneath a refrigerator to protect the floor/carpet.

Refrigerators are not allowed in the Residential Suites without the express permission of University Housing Services.

All residence hall and suites are closed throughout the winter break period. Students needing to stay in their rooms during winter break must submit a request with University Housing Services during Fall Semester. Students approved for a stayover may be relocated to a temporary location and will be charged an additional fee.

University Housing is open throughout Thanksgiving and Spring Break. Students may remain in their rooms if desired.

Residents are able to contact their roommates via the Housing Portal Messages page.

We do our best to match students with the best possible roommate(s) based on the information that is provided in the housing application. If a roommate conflict arises, we encourage residents to try to work out a resolution. If this does not work, the Resident Advisors and Residence Life Area Coordinators are trained and available to assist in resolving issues.

Residents may request a room change during the room change periods. Detailed information including when the Room Change Request period deadline is included in the Weekly Newsletter, which is sent to all residents Cal Poly Pomona email. If the room change request is due to a roommate conflict, please contact your resident advisor. Your resident advisor will assist you in deciding a temporary or permanent solution.

University Housing Services works closely with the Disability Resource Center (DRC) to address any accommodation needs for our residents as it relates to their housing assignment. Students needing specific accommodations must FIRST contact the Disability Resource Center or drc@cpp.edu.

You may request to cancel your Housing License Agreement by submitting the online form on your Housing Portal account at least 45 days prior to the beginning of the occupancy period.

If your request to cancel is received with less than 45 days’ notice or after the beginning of the occupancy period there will be cancellation fees depending on the date that the cancellation request was received.

If your admission status is rescinded or you decide not to attend Cal Poly Pomona you must submit a cancellation request through the online form on your Housing Portal account. Changes to your admission status, disqualifications, or decisions not to attend are NOT an automatic cancellation of your housing contract. Please follow the procedures in the previous question to avoid any additional charges.

Your Student Housing License Agreement period depends on the first semester for which you contract, but always ends the last day of the Spring Semester for that Academic Year. If you wish to be released from your License Agreement before this end date:

• You must contact the Housing Office and request a Petition to Cancel with a housing staff member. We will then send you the Petition to Cancel link to your CPP email.
• You will need to write a personal statement outlining the reason for the cancellation of your contract, along with attaching supporting documents when you submit your request.
• Requests will only be considered once, make sure you have everything you want considered before you submit.
• Approval of your request will be based on your statement of reasons and the appropriateness of the supporting documentation.
• Your request may or may not dictate a meeting with a representative from University Housing Services.
• Approvals are made on a rare case by case basis and most commonly result from (1) end of student status; (2) marriage; (3) extreme hardship

If you have met the cancellation requirement listed on the License Agreement Terms & Conditions and your cancellation request has been approved, you may be eligible to receive a full or prorated refund based on your release date. The procedure is different for those who cancel before moving in and for those who cancel after moving in. Please note that most students will be charged up to 30 days of rent, unless a newly assigned student is placed in the room.

After a resident completes the terms of their license agreement, staff will complete a room inspection and process any applicable damages and/or key charges.  Students typically have their accounts and security deposits processed and reflected on their BroncoDirect account within 6 weeks of move out. Please note, the Cashier’s Office will not release any refunds if a student has any outstanding fees posted onto their account.

If you are held responsible for lock outs, lost keys, and/or damages to your room or common area, UHS will post “Damage” charges to your BroncoDirect account. If you would like to know the specifics of the charges, or security deposit refund, please email us at housing@cpp.edu with your name, Bronco ID number, and any necessary details

Cal Poly Pomona’s First-Year Freshmen Residential Requirement is in effect for the 2024-2025 academic year.

Cal Poly Pomona recognizes that exemptions to the residential requirement may be appropriate in certain circumstances.

The application and exemption process can be completed through your Housing Portal after the 2024-2025 housing application opens on February 29, 2024

For more information, please visit the UHS First-Year Student Residential Requirement page.

Residents are welcome to bring their bicycles to campus. Bicycles must be stored at the designated racks or in the bicycle storage rooms throughout the communities.

Cal Poly residents will use their Bronco One Card as their meal card. Present your card at Center Pointe Dining Commons when using your meals from your meal plan option. Meal Points are also allocated on your Bronco ID Card and can be used at food establishments located in the Campus Center Marketplace and Bronco Student Center as well as Fit Bites, Vista Market, and the Pony Express in The College of Business Building. The Bronco One Card is managed by the Bronco One Card Office located in building 97 (Campus Center Market Place) next to the Panda Express dining venue.

For more information about residential dining and meal plans please visit Foundation Dining Services

Traditional Halls residents will be issued one hard room key. Residential Suites residents will receive a building/suite key card and room key. These keys must not be duplicated. For security reasons any lost, stolen, or misplaced key(s) must be reported to the Housing Office, located in Building 74 within 24 hours. Lost keys will result in a lockset change and a new key will be issued for all roommates. A charge of $80.00 will be assessed for a lost room key and subsequent lockset change.

Residential Halls residents will use their university issued Bronco ID card to enter into their assigned building and room. The replacement charge for lost Bronco ID’s will be set by the Bronco Card Office.

For security reasons, resident’s keys must not be loaned or transferred to anyone else at any time.

At the end of each week, University Housing Services sends out a UHS Weekly Newsletter message to all residents. These emails are meant to communicate important updates, reminders and deadlines for various events and processes. If you have your e-mail forwarded to another e-mail address, please be sure to add the UHS address (housing@cpp.edu) to your safe list. Please review these messages carefully as they are a primary source of communication between the Housing Office and the resident.

Parents can also stay informed and request to be sent the weekly newsletter.

FERPA is the Family Education Right and Privacy Act.  It is a federal law that protects and affords the student’s right to their education records.  Under FERPA, student’s education records can only be released to individuals outside of the university with the student’s explicit consent.  This includes providing student information to parents.  CPP students may grant their parents and/or other individuals access to their education record by completing the FERPA Authorize to Release via their BroncoDirect Student Center and indicate the type of records may be released to them within the indicated timeframe.  Click here to view the How to Complete a FERPA Authorize to Release for instructions.

The Family Educational Rights and Privacy Act of 1974, sets forth requirements regarding the privacy of student records. FERPA governs the limited release of these records (known as education records) maintained by an educational institution and access to these records. For more information on FERPA regulations please visit http://www.ed.gov/policy/gen/reg/ferpa/index.html.

Philo is available to our on-campus residents connected to the university network. With Philo, you can watch and record live TV on your computer or mobile device while connected to the campus network

As part of your housing contract, you paid the annual fee of $45.00 for the Interhall Council (IHC). Membership provides you access to recreational equipment and discounted entry to programs, events and activities planned by IHC. Visit the IHC Webpage for more information.

Halls and Suites:

• Parking is available for students in several lots across campus, including the parking structure located between Oak and Magnolia Lane, off Cypress Lane. You must have a Cal Poly Pomona parking hang tag to park in student lots. Decals are sold via online, please see Parking and Transportation Services website for cost and purchase instructions.
• Reserved parking for residents is available in Lots F1, P, and part of Lot B.

Parking Services has no grace period to obtain the University hangtag. Vehicles without a hangtag will receive a citation (ticket).

Safety Tip: If you park your automobile or motorcycle for long periods of time, be sure to check on it periodically, keep your vehicle looking clean and maintained, and move it from time to time.

Postal mail and any packages from USPS, FedEX, UPS, etc. are delivered to the UHS Package Room. Residents will be notified to pick up their mail or packages. For more information, please visit our Mail and Package Information page.

Your mail should be addressed as follows: 

The campus and University Housing Services is committed to adopting sustainable practices. As a member of the campus and local community, we ask that you partner with us in reducing waste and conserving energy and water.

Please help us reduce the amount of trash that is taken to landfills. Every room has a blue recycle bin to collect paper, glass, plastic, cartons and other recyclable materials, even used pizza boxes! Recyclables may be deposited in the white metal recycling bins outside the building. After moving in, don’t forget to recycle those cardboard boxes! Help us make a difference!

Help us conserve energy - Turn off computers, unplug unused electrical devices and turn off the lights when not in use or when you leave your room or are out for the day.

Help us conserve water - Turn off the faucet while brushing your teeth and take shorter showers. This helps to save gallons of water per day per resident!

All buildings are locked 24 hours per day. Visiting guests should be met by residents to be given access to the buildings. Residents are responsible for escorting their guests. Please refer to the Guest Policy in the Student Housing License Agreement. The safety of the community depends on each resident’s cooperation in restricting access to the buildings.

In compliance with Executive Order 1108, all California State Universities have adopted a campus-wide “Smoke Free” policy. “Smoke Free” means the use of cigarettes, pipes, cigars, and other “smoke” emanating products including e-cigarettes, vapor devices and other like products are prohibited on all University properties.

Payments are delinquent if not paid by the due date as shown in the cost tables posted on the Housing website. A $50.00 late charge will be assessed if paid after the due date. It is the student’s responsibility to assure that payments are made on time. Any resident who fails to make payment on time will have their meal plan suspended without compensation for missed meals and risks jeopardizing their housing contract. In addition, unpaid balances also result in hold being placed on student accounts which will affect class registration. Students may check the status of their account by looking at their Account Summary on Bronco Direct. Please make all housing and meal plan payments using your BroncoDirect account.

Students should contact  Office of Financial Aid & Scholarships and Student Accounting & Cashiering Services for procedures and/or questions regarding payments deferred to Financial Aid Awards. Payment schedules and due dates for those receiving awards may vary.

The student is responsible for tracking their disbursements each semester to assure that Housing charges have been paid. For many students, Financial Aid awards may not cover their full tuition and housing fees and the student is responsible for paying the balance of fees.

Disbursements of funds may occur before your housing and meal plan fees are posted. It is recommended that financial aid recipients verify that their housing fees have been posted and paid in full before cashing any financial checks.

There will be a Resident Advisor and an Area Coordinator on Duty every evening and all day during the weekends and the breaks. The duty roster and the contact information for staff on duty will be posted at the front desk.

In case of an EMERGENCY call University Police (909) 869-3070

Each bedroom includes a wastebasket and a recyclable bin in the kitchen. Both trash and recyclables should be removed and emptied properly into the designated trash room or trash bins for your assigned community. Throwing your personal trash in any other location (lobby, restroom, and staircase) will result in a penalty charge and possible disciplinary action.

Requests to change meal plans must use the Meal Plan Request form available on the Housing Portal. 

There are a few restrictions:

1. You may make changes to your meal plan prior to moving in. Once you have moved in, you are locked into that plan, UNLESS you need to increase it.
2. To decrease or increase your meal plan for the next semester, complete a Meal Plan Request form using the Housing Portal during the Meal Plan Change time period. Please check the important dates listed in the Housing Weekly Newsletter to know when the change period dates will be open.

You may increase your meal plan at any time by emailing housing@cpp.edu.

Unused Meal Points will roll over from fall to spring semester if you continue to reside within University Housing Services. Any unused meal points at the end of the spring semester are forfeited and not reimbursed.

Center Pointe Dining Commons offers a wide range of food choices and is intentional in providing healthy options throughout the day. In the case where a student has a dietary concern or allergy they may contact the Foundation Dining Nutritionist at fdnutrition@cpp.edu for a consultation and accommodation.

University Housing Services works closely with the Disability Resource Center (DRC) to address any housing accommodation needs for our residents.

Students who need specific housing accommodations MUST contact the Disability Resource Center or drc@cpp.edu as soon as they have submitted their housing application.

Yes, students must pay OR defer the $450 initial payment to be considered for a housing assignment.

• To pay the $450 Initial Payment, log in to the CPP Housing Portal and click on the 2024/2025 Housing Application tab. On the Application Summary page, click on the Pay/Defer Housing Initial Payment link.

• If you would like to defer the $450 Initial Payment, please complete the DocuSign form on the 2024/2025 Housing Application. By approving a resident for a deferment, University Housing Services will postpone the $450 Initial Payment. Instead, it will be included with your first semester rent fees. Please note that the total amount of Housing charges is the same with or without a deferment.

• If you have requested a deferment and now would like to pay the initial payment, please contact our office for assistance.

If you did not pay your Initial Payment at the time of applying, you can return to your application on the Housing Portal to make the payment. Your application will not be considered complete without paying the initial payment or receiving a deferment of the initial payment.  Students requesting a deferment will be given the same opportunity for a space as students that pay the initial payment in full.

The remaining charges for rent, meal plan, and security deposit will be posted according to an annual, posted fee/payment schedule.

The Housing Office does not send out bills prior to posting fees on students’ Bronco Direct account. Details of the annual fee/payment schedule will be posted on the Housing website (view Cost Table here) and residents’ Housing Portal, as well as email reminders communicated via the weekly newsletter and emails.

By default, all residents will have each semester fees separated into three (3) installments. Residents may request to have their annual fees posted in full by emailing (housing@cpp.edu) or by visiting the Housing Office, Building 74, Monday through Friday between 8:00am-5:00pm. Please keep in mind depending on when the request is received, the change may not be effective until the following semester.