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Health and Safety

Resident Safety and Security

Keeping our residents safe and healthy is of vital concern to University Housing Services (UHS). While the University is a relatively safe place, crimes do occur on campus. UHS provides a number of resources, services, and programs designed to help students be safe during their years living in University Housing. Though UHS and University Police work closely to provide for your safety, it is our hope that residents learn to create and maintain a physically safe, functional, and clean-living environment in the residential community.

Stayed informed about safety on campus and resources available to you! Visit the Cal Poly Pomona Emergency Services Webpage.

Emergency Preparedness


If the elevator malfunctions, follow these steps: 

  1. Press the alarm and stay calm until help arrives 
  1. If you have your cell phone you can call 
  1. UPD: (909) 869-3070 
  1. Housing Main Office: (909) 869-3307 
  1. Your RA: RA Contact Numbers 
  1. UHS Staff Member 
  1. A friend to assist you until help arrives 
  1. Do not attempt to jump up and down, pry open doors, or climb out 

When a fire alarm has been activated all persons in or near University Housing buildings, should evacuate to the following areas and wait for direction from a staff member or student leader: 

  • The following buildings evacuate to the Rose Garden 
    • Encinitas (20)
    • Montecito (21)
    • Alamitos (22) 
    • Aliso (23) 
    • Palmitas (57)
    • Cedritos (58) 
    • La Cienega Center (59) 
    • Facilities (71) 

 

  • The following buildings evacuate to the Soccer Field (next to Kellogg Gym/Vista Market) 
    • Vista Market (52) 
    • Estrellas (54) 
    • Bonita (60) 
    • Sol (61) 
    • Montanas (62) 
    • Luna (63) 
    • Sicomoro (73) 
    • Secoya (74) 

 

Download Campus Emergency Evacuation Map 

Multiple evacuation chairs have been placed in the stairwells of each residence hall. These chairs are designed to assist building occupants in descending a stairway in an emergency. 

Watch the video on How to use an Evacuation Chair 

Campus Resources


Cal Poly Pomona has excellent resources around health and wellness. We know that students may experience concerns, crises, or wish to help a friend who is having trouble during their time at Cal Poly Pomona. If you need support or are concerned about someone, please speak to your RA, a UHS Staff Member, or refer to campus resources.

Cell phone numbers are listed by buildingDuty Phone List  

RAs are available by the RA duty phone: 

  • Monday – Friday, 6:00 pm – 8:00 am the following morning 
  • Saturday 8:00 am – Monday 8:00 am 

The Cal Poly Pomona Broncos Care Program is a comprehensive campus-wide Basic Needs’ initiative that serves students experiencing housing instability, food insecurity, and other emergency/crisis situations. 

The program goals are to provide students in need with: 

  • Food resources 
  • Housing support 
  • Emergency funds 
  • Case-management support  

All of these areas play a critical role in a student’s academic success, health, and wellbeing. This is a campus-wide prevention and early intervention program hosted by the Division of Student Affairs.  

The mission of Counseling and Psychological Services (CAPS) is to advance student success by promoting community wellness, removing psychological barriers, facilitating self-awareness, and cultivating the personal strengths of Cal Poly Pomona students through culturally relevant mental health services designed to transform their personal, social and academic lives. 

 

After Hours Phone Crisis Support: (909) 869-3220, then press 2 to be connected to a counselor. Please note that Counseling and Psychological Services and the Student Health Center does not provide after-hours or weekend care. 

DRC removes barriers to access for students with disabilities to have equal opportunity to participate in all aspects of the university experience. Visit the Disability Resource Center for more info. 

  • Phone: (909) 869-3333 

The Inegrated Care Network strives to promote, maintain, and improve the health and well-being of Cal Poly Pomona Students through Integration and Partnerships, Prevention, Early Intervention, and Access to Resources. If you are a University Housing resident or if you know someone who lives on campus and needs support, please contact: 

Felirose Tamparong, M.Ed.
Senior Coordinator of Residential Education and Leadership, Care Coordinator
University Housing Services
fotamparong@cpp.edu 
(909) 869-3320 
 

The Office of Equity and Compliance (OEC) oversees the University's compliance with Federal and State laws and regulations and CSU System policies. For more information, visit the Office of Equity and Compliance 

 For support with Gender Equity and Sexual Misconduct, Harassment, and Retaliation contact:  

  • Phone: (909) 869-4646 

Student Health and Wellness Services is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (you must be able to walk in on your own to receive care) and provides students with affordable, accessible, and student-centered health care and wellness services so you can receive the care and assistance you may need.  

Services are available to all enrolled Cal Poly Pomona students, funded by a mandatory health fee that is included in tuition. Most services are covered by the health fee. 

Contact Student Health and Wellness Service:  

  • Appointments and General Information: (909) 869-4000 
  • After Hours Nurse Advice Line: (855) 272-1723 
  • Available after 5:00 PM weekdays and weekends 

The University Police Department is a full-service, sworn police agency that operates 24 hours a day, year-round. The department provides law enforcement, emergency response, conducts criminal investigations, offers crime prevention and educational programs, support for special events and a range of other services.  

University Police offers programs and services such as: 

  • Student Assistant Program 
  • Safety Escort Service 
  • Motorist Assistance 
  • Code Blue Phones 

Contact UPD: 

  • Emergency – Police, Fire, Medical – Dial 9-1-1* 
  • Non-Emergency After Hours: (909) 869-3070 
  • Main Office Number: (909) 869-3061 

 

If using a cell phone in an emergency, dial (909) 869-3070. 9-1-1 calls from cell phones are rerouted to the CHP. We strongly encourage campus community members to program this number into cell phones to minimize response time. 

Annual Safety Report

University Housing Services Fire Safety Report View the Annual Fire Safety Report (PDF) 

Annual Security Report View the Campus Annual Security Report

Tips for Preventing Mold and Mildew Growth

  • Do not open windows while heating or cooling units are operating. This will cause condensation and may contribute to mold growth.
  • Do not place furniture or other items in front of heating and cooling units that can obstruct airflow.
  • Do not place potted plants or any other source of moisture on or around heating and cooling units.
  • Set thermostats no lower than 70 degrees when cooling and no higher than 74 degrees when heating your room. Fans should be set on low speed.
  • Do not leave wet or damp clothes, towels or shoes in closets. Set them on a drying rack until completely dry.
  • Empty your trash on a regular basis. Do not let it accumulate in your room/suite.
  • Do not use foam mattress pads on your bed. They do not allow air circulation between the pad and our waterproof mattresses.

Mold and Mildew FAQ


Review frequently asked questions about Mold and Mildew in University Housing Services.

Yes, and in every building you normally occupy, including your home and outdoors, all the time. Mold spores are always present in outdoor and indoor air, except in sterile environments such as certain laboratories and medical spaces.

No. Repeated inspections and testing have confirmed that there are no systemic water intrusion or mold problems in UHS facilities.

Yes. Repeated testing has shown the air to be normal, safe and consistent with outside air levels.

Maybe. Mold spores are always floating in the air and will grow when they have the right amount of moisture. Condensation around windows or on pipe insulation, for example, can allow certain types of fungus to grow. What you see could also just be dirt, dust and particulates that settle and collect on those surfaces.

Almost certainly not. We all breathe and touch many types of microscopic mold spores every day, and the great majority of people have no reactions. Some people who have chronic respiratory issues, such as asthma, or who are already sick or what is called immuno-compromised, may have reactions to certain types of molds.

Many different molds may appear black and the coloring is not an indication of toxicity. Also, the CDC notes that the term “toxic mold” is not accurate. While some molds can produce toxins, the molds themselves are not toxic. Hazards presented by the rare molds that produce mycotoxins should be considered the same as other common molds which can grow in indoor environments. It is not necessary to identify the type of mold, as all molds should be treated the same with respect to potential health risks and removal. 

If a resident thinks there is a mold issue in their room or suite, they should immediately submit a Work Order through the Housing Portal. Students may also choose to notify University Housing Services in addition to submitting a Work Order.

Once a Work Order is received, UHS follows a regimented mold response protocol in accordance with Environmental Health & Safety.  The first step of the protocol is an inspection of the space to identify and assess the area in question.  All practices in the protocol are in line with guidelines provided by the U.S. Environmental Protection Agency (EPA).

UHS has several methods of responding to reports of mold growth:

  • Affected areas are cleaned and treated with products that have mold inhibitors.
  • When mold growth requires complex or sizable remediation, UHS works with an approved third-party abatement contractor to address the issue.

Since mold is present in the indoor and outdoor air and on surfaces all around us, UHS does not routinely conduct air sampling for mold and instead follows federal agency guidance as noted below: 

  • From the CDC:"Standards for judging what is an acceptable, tolerable, or normal quantity of mold have not been established" and "Generally it is not necessary to identify the species of mold growth in a residence, and CDC does not recommend routine sampling for molds. Current evidence indicates that allergies are the type of diseases most often associated with molds. Since the susceptibility of individuals varies greatly either because of the amount or type of mold, sampling and culturing are not reliable in determining your health risk... therefore, no matter what kind of mold is present, you should arrange for its removal."
  • From the U.S. Environmental Protection Agency (EPA):“In most cases, if visible mold growth is present, sampling is unnecessary. Since no EPA or other federal limits have been set for mold or mold spores, sampling cannot be used to check a building's compliance with federal mold standards.”

https://www.epa.gov/mold/mold-testing-or-sampling

  • Report any water problems (leaks behind a toilet or under sinks, dripping faucets, wet carpet, leak from a ceiling, etc.) immediately by submitting a Work Order through the Housing Portal.
  • Keep room air vents (where applicable) in all areas open and unobstructed to maintain proper airflow. 
  • Do not open windows during cooling or heating season. 
  • Routinely clean your suite bathroom, including the shower curtain liner, with bathroom cleaner to prevent the growth of soap scum which is an excellent food source for mold. Always follow the directions and read all precautions before using any cleaning product. 
  • Be sure to turn the bathroom exhaust fan on when showering. After your shower, keep the shower curtain closed and the fan running for an extra 15-20 minutes to remove excess moisture from the air. 
  • Do not hang towels (or any other wet items) to dry between your mattress and bed frame. This can cause mold to grow on the bottom of your mattress. 
  • Do not place wet items in an enclosed area (hampers, bags, etc.). 
  • Good housekeeping practices (vacuuming floors, wiping down counters, cleaning up spills quickly, wiping down refrigerators (including the doors), etc. should be shared by all residents to help reduce the number of food sources for mold growth. 

If mold is suspected on any indoor surface, submit a Work Order as soon as possible to limit further growth. In some cases, mold growth is due to poor cleaning habits and are the responsibility of occupants. Examples of this include: 

  • Maintaining refrigerators - Residents are responsible for maintaining and cleaning the refrigerators in their units. In particular, residents should leave adequate time between defrosting and leaving before breaks to ensure that they wipe out the inside of the refrigerator. Failure to do so on a regular basis can result in mold growth inside or outside of the unit.  
  • Bathroom/shower areas ofsuites – UHS custodial staff maintain and regularly clean all common area showers in the Traditional Residence Halls and Residential Halls. The cleaning of shower and bathroom areas in the Residential Suites is the responsibility of the residents that live there. 

It is very common for students who arrive at CPP at the beginning of a new school year or have returned to CPP after a break to develop upper respiratory symptoms such as sore throat, runny nose, cough, and congestion.  The most common reason for these symptoms is a viral upper respiratory infection picked up by socializing with other students who may or may not be aware that they have a contagious viral illness. Another reason for some upper respiratory symptoms when returning after a break is a change in the physical environment between home and UHS residence halls and suites. During the winter, the relative humidity in the residence halls is low and this is a common cause of sore throats, dry noses, nose bleeds, eye irritation, and dry/itchy skin.

Unless you are allergic, mold is very unlikely to cause physical symptoms. People who are sensitive to mold may experience short-term mild allergic reactions in the presence of mold. Symptoms associated with mold exposure are not unique and cannot be readily distinguished from symptoms caused by the common cold or allergies (seasonal and/or other environmental allergies). 

If you are concerned about having symptoms due to mold allergy, you should visit Student Health and Wellness Services or your doctor to assess your situation and the likelihood that the symptoms you are experiencing are due to a mold allergy or another more common cause.

Mold produces allergens, but like any other allergen, exposed individuals will respond differently. Some may have no reaction; others may experience hay fever-type symptoms, and others may experience more significant symptoms. It is important to keep in mind that many students new to the area may experience seasonal allergy symptoms, even without a prior history of this condition. Symptoms typically will arise during the first or second year at CPP. Having never experienced problems with seasonal allergies, many students may attribute these symptoms to a sinus infection or become concerned that there is mold in their residence hall or suite.

Mold is not regulated by the Occupational Safety and Health Administration (OSHA) or the Environmental Protection Agency (EPA). Mold is a natural byproduct of various conditions, often occurring in warm and moist environments where there is abundant vegetation such as trees, landscaping plants, and ground coverings. According to the EPA, mold cannot be totally eliminated in the environment unless extreme measures are taken constantly, as would be the case in a “clean room” laboratory.

Yes. UHS has been in contact with several universities and learned that our procedures are similar to theirs or, at times, more advanced.

UHS Maintenance staff provides routine maintenance of all buildings and carefully maintains the cooling and heating systems. This includes cleaning, maintaining, and repairing HVAC equipment.  Air filters are minimally replaced twice a year. All residence halls and suites are cleaned before the beginning of every academic year and when a room becomes completely vacant.

Any time there are concerns about the level of moisture in a space, UHS Maintenance staff will investigate and offer solutions to mitigate the issue.