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Information Technology & Institutional Planning

Technology News and Service Notices for March 13

Service Notices

The following describes planned maintenance and upgrades by the Division of Information Technology and Institutional Planning (IT&IP) and technology service providers over the next seven days.

Course Evaluations Maintenance

Summary: Explorance will perform planned maintenance on Blue, their course evaluation software on Friday, March 14, from 4 a.m. to 12 p.m.

What does this mean to me? Blue course evaluations may be partially or completely unavailable during the maintenance period.

Gradescope Maintenance

Summary: Gradescope by Turnitin will perform planned maintenance of their website, mobile app, and integrations on Saturday, March 15, from 8 to 9 a.m.

What does this mean to me? All Gradescope assessment and grading services connected to Canvas will be unavailable at that time.

Atrium and Bronco One Card Maintenance

Summary: Atrium will perform maintenance to Atrium Core on Tuesday, March 18, from 9:05 to 11:05 p.m.

What does this mean to me? During this time, all online Atrium services, including Bronco One Card, will be unavailable, lost card and balance requests will not be processed, and deposits to your Bronco One Card will be delayed in posting to your account.

Planned Maintenance Times

  • Thursdays, 9:30 p.m. to 12:00 a.m., midnight.
  • Sundays, 5:00 a.m. to 8:00 a.m.
  • IT Service Status

During these times, online services may be briefly unavailable without advance notice.

News

CPP and ChatGPT Edu

On Monday, March 10, Cal Poly Pomona and The California State University launched OpenAI's powerful generative artificial intelligence (AI) tool ChatGPT Edu, for faculty and staff; access for students will roll out on March 24. Faculty and staff can log in to  ChatGPT using their cpp.edu email or from the Online Services page in MyCPP.

What is ChatGPT Edu?

ChatGPT Edu is an AI-powered chatbot and personal assistant designed to enhance productivity and simplify day-to-day tasks for higher education institutions. Use ChatGPT to support activities like:

  • Drafting reports, checking grammar, and assisting with communications.
  • Brainstorming ideas and potential solutions.
  • Simplify complex projects and help with documentation.

Cal Poly Pomona's ongoing commitment to providing innovative technology empowers our students, faculty, and staff to optimize how we work and study.

What to Expect with ChatGPT Edu

Account Activation
Log in to ChatGPT using your cpp.edu email or from the Online Services page in MyCPP. Keep an eye on your cpp.edu inbox for an invitation from Open AI to join the workspace.

If you do not have an account tied to your cpp.edu email:

  • Accept the invitation to gain access to the ChatGPT Edu workspace.

If you already have a ChatGPT account tied to your cpp.edu email:

  • IT&IP advises you to export and back up your conversations and any Custom GPTs before joining the Edu workspace.
  • Next week, faculty, staff, and students will receive an email invitation to join the Edu workspace. After accepting the invitation, you will be guided to migrate your conversations and Custom GPTs to the new Edu workspace.
  • If you have a paid subscription tied to your cpp.edu email account, it will be automatically canceled when you join the Edu workspace.
    • Note: CPP Enterprises and ASI employees are not included in this project. Please check with your supervisor about migrating your account.

For more information, upcoming events, and additional technology resources, please visit Artificial Intelligence at CPP.

The New CPP Mobile is Available

CPP Mobile offers a curated experience for current and future students, faculty and staff, and visitors of Cal Poly Pomona. If CPP Mobile is installed on your device and automatic updates are enabled, you should have already received the updated version featuring the university's new logo as the app icon; if CPP Mobile appears with the old "octagon" logo, it has not been updated.

CPP Mobile can be downloaded from the Apple App Store or Google Play. For more information, visit our CPP Mobile webpage.

Artificial Intelligence Fair & Hackathon

Date: April 17, 2025
Time: 9 a.m. to 2 p.m.
Location: Bronco Student Center, Ursa Major
The AI Fair is a free, ticketed

Tickets are now available for this free event, open to all students and the public

Artificial Intelligence and Machine Learning Webinar Series

NVIDIA, Mark III Systems, and Cal Poly Pomona are hosting an Artificial Intelligence (AI) and Machine Learning (ML) webinar series. These sessions feature industry experts who dive into current trends in AI and ML. All sessions premiere during Thursday's University Hour from 12 to 1 p.m. and later, available on demand.

In-Person Technical Support is Available

All in-person support is available from our location in the University Library, on the second floor, at the Tech Help desk.

Contacting the IT Service Desk

24/7 services (answered the next business day):

Extended hours:

  • IT Service Desk Student Assistants provide in-person support.
  • Guided password resets via SMS or secret questions.
  • General Canvas and login help.

Regular business hours:

  • CPP IT staff are available in-person and over the phone 7:30 a.m. - 5 p.m., Monday through Friday.
  • Log in to eHelp and use our live chat service from 8 a.m. to 5 p.m., Monday through Friday.
  • If you can't log into the IT Service Desk portal or Chat Service, use the Help Request Form.
  • IT Support Services are not available during campus holidays and scheduled closures.

Questions: If you have any questions regarding this notice, please contact the IT Service Desk.

Cal Poly Pomona IT Service Desk
IT Service Desk Contact Information
Submit a ticket using the IT Service Portal
Service down? Check out the IT Services Status