Technology News and Service Notices for February 27

Service Notices

The following describes planned maintenance and upgrades by the Division of Information Technology and Institutional Planning (IT&IP) and technology service providers over the next seven days.

Campus Network and Wi-Fi Maintenance

Summary: IT&IP will perform scheduled maintenance for the eduroam Wi-Fi network on Thursday, February 27, from 9:30 p.m. through 12 a.m., midnight.

What does this mean to me? You can expect repeated two-minute disruptions to the on-campus network and Wi-Fi during this time.

Course Evaluations Maintenance

Summary: Explorance will perform planned maintenance on Blue, their course evaluation software on Friday, February 28, from 4 a.m. to 12 p.m.

What does this mean to me? Blue course evaluations may be partially or completely unavailable during the maintenance period.

Planned Maintenance Times

Thursdays, 9:30 p.m. to 12:00 a.m., midnight.
Sundays, 5:00 a.m. to 8:00 a.m.
IT Service Status

During these times, online services may be briefly unavailable without advance notice.

News

CPP and ChatGPT Edu

Cal Poly Pomona and The California State University will soon launch OpenAI's powerful generative artificial intelligence (AI) tool ChatGPT Edu, for faculty and staff, and will roll out access for students shortly after.

What is ChatGPT Edu?

ChatGPT Edu is an AI-powered chatbot and personal assistant designed to enhance productivity and simplify day-to-day tasks for higher education institutions. Use ChatGPT to support activities like:

Drafting reports, checking grammar, and assisting with communications.
Brainstorming ideas and potential solutions.
Simplify complex projects and help with documentation.

Cal Poly Pomona's ongoing commitment to providing innovative technology empowers our students, faculty, and staff to optimize how we work and study.

What to Expect with ChatGPT Edu

Account Activation

Keep an eye on your cpp.edu email inbox over the next few weeks.

If you do not have an account tied to your cpp.edu email:

Accept the invitation to gain access to the ChatGPT Edu workspace.

If you already have a ChatGPT account tied to your cpp.edu email:

IT&IP advises you to export and back up your conversations and any Custom GPTs before joining the Edu workspace.
Next week, faculty, staff, and students will receive an email invitation to join the Edu workspace. After accepting the invitation, you will be guided to migrate your conversations and Custom GPTs to the new Edu workspace.
If you have a paid subscription tied to your cpp.edu email account, it will be automatically canceled when you join the Edu workspace.
- Note: CPP Enterprises and ASI employees are not included in this project. Please check with your supervisor about migrating your account.

For more information, upcoming events, and additional technology resources, please visit Artificial Intelligence at CPP.

Artificial Intelligence Fair & Hackathon

Date: April 17, 2025
Time: 9 a.m. to 2 p.m.
Location: Bronco Student Center, Ursa Major
The AI Fair is a free, ticketed

Tickets are now available for this free event, open to all students and the public.

Artificial Intelligence and Machine Learning Webinar Series

NVIDIA, Mark III Systems, and Cal Poly Pomona are hosting an Artificial Intelligence (AI) and Machine Learning (ML) webinar series. These sessions feature industry experts who dive into current trends in AI and ML. All sessions premiere during Thursday's University Hour from 12 to 1 p.m. and later, available on demand.

Replay: Intro to Machine Learning and AI: What is it and why we do we need it?
Replay: Intro to Deep Learning: An Introduction to Neural Networks
Replay: Introduction to Datasets
Replay: Introduction to Computer Vision
March 13: Intro to Large Language Models (LLMs)
April 10: Deep Dive Tutorial into LLMs (NeMo)

In-Person Technical Support is Available

All in-person support is available from our location in the University Library, on the second floor, at the Tech Help desk.

Contacting the IT Service Desk

24/7 services (answered the next business day):

Submit an IT Service Desk ticket.
Email us at itservicedesk@cpp.edu.
Contact us by phone at (909) 869-6776 and leave a voicemail after hours, on weekends or holidays.
eHelp support articles (Knowledge Base).

Extended hours:

IT Service Desk Student Assistants provide in-person support.
Guided password resets via SMS or secret questions.
General Canvas and login help.

Regular business hours:

CPP IT staff are available in-person and over the phone 7:30 a.m. - 5 p.m., Monday through Friday.
Log in to eHelp and use our live chat service from 8 a.m. to 5 p.m., Monday through Friday.
If you can't log into the IT Service Desk portal or Chat Service, use the Help Request Form.
IT Support Services are not available during campus holidays and scheduled closures.

Questions: If you have any questions regarding this notice, please contact the IT Service Desk.

Cal Poly Pomona IT Service Desk
IT Service Desk Contact Information
Submit a ticket using the IT Service Portal
Service down? Check out the IT Services Status