Technology News and Service Notices for February 13
Service Notices
The following describes planned maintenance and upgrades by the Division of Information Technology and Institutional Planning (IT&IP) and technology service providers over the next seven days.
Wi-Fi Maintenance
Summary: IT&IP will perform scheduled maintenance for the eduroam Wi-Fi network on Thursday, February 13, from 10 p.m. through 12 a.m., midnight.
What does this mean to me? You can expect repeated two-minute disruptions to the on-campus network and Wi-Fi during this time.
Course Evaluations Maintenance
Summary: Explorance will perform planned maintenance on Blue, their course evaluation software on Friday, February 14, from 4 a.m. to 12 p.m.
What does this mean to me? Blue course evaluations may be partially or completely unavailable during the maintenance period.
BroncoDirect and PeopleSoft Maintenance
Summary: BroncoDirect and PeopleSoft will undergo planned maintenance on Sunday, February 16, from 12:00 a.m. to 6 a.m.
What does this mean to me? All student administration, human resources, and finance functions will be unavailable.
BroncoDirect and PeopleSoft services impacted include:
- BroncoDirect/Student Center
- Class Enrollment
- Payments
- Degree Progress Reports
- Class Search
- HR Self-Service
- Time & Labor
- Absence Management
- Student Employment Module
- Part-Time Faculty Module
- General Ledger
- HR Reports
- Accounts Receivable
During this planned service interruption outside our regular maintenance windows, users will continue to be able to access MyCPP, Canvas, email, and other IT services. Areas in MyCPP that display information from BroncoDirect and PeopleSoft will be unavailable. The Division of Information Technology and Institutional Planning tries to minimize the time systems are unavailable outside our standard maintenance windows. PeopleSoft system maintenance is an exception because the Chancellor's Office schedules maintenance for all CSU campuses.
Planned Maintenance Times
- Thursdays, 9:30 p.m. to 12:00 a.m., midnight.
- Sundays, 5:00 a.m. to 8:00 a.m.
- IT Service Status
During these times, online services may be briefly unavailable without advance notice.
News
Artificial Intelligence and Machine Learning Webinar Series
NVIDIA, Mark III Systems, and Cal Poly Pomona are hosting an Artificial Intelligence (AI) and Machine Learning (ML) webinar series. These sessions feature industry experts who dive into current trends in AI and ML. All sessions premiere during Thursday's University Hour from 12 to 1 p.m. and later, available on demand.
- Replay: Intro to Machine Learning and AI: What is it and why we do we need it?
- Replay: Intro to Deep Learning: An Introduction to Neural Networks
- Replay: Introduction to Datasets
- February 13: Introduction to Computer Vision
- March 13: Intro to Large Language Models (LLMs)
- April 10: Deep Dive Tutorial into LLMs (NeMo)
25Live Training for Faculty and Staff
CPP uses 25Live to manage space reservations and provide a single entry point for collaborative scheduling of classrooms, conference rooms, outdoor spaces, and multi-purpose rooms. Staff and Faculty are invited to learn the fundamentals of 25Live by registering for our updated webinar launching on Wednesday, February 19 at 10 a.m. to 11 a.m.
In-Person Technical Support is Available
All in-person support is available from our location in the University Library, on the second floor, at the Tech Help desk.
Contacting the IT Service Desk
24/7 services (answered the next business day):
- Submit an IT Service Desk ticket.
- Email us at itservicedesk@cpp.edu.
- Contact us by phone at (909) 869-6776 and leave a voicemail after hours, on weekends or holidays.
- eHelp support articles (Knowledge Base).
- IT Service Desk Student Assistants provide in-person support.
- Guided password resets via SMS or secret questions.
- General Canvas and login help.
- CPP IT staff are available in-person and over the phone 7:30 a.m. - 5 p.m., Monday through Friday.
- Log in to eHelp and use our live chat service from 8 a.m. to 5 p.m., Monday through Friday.
- If you can't log into the IT Service Desk portal or Chat Service, use the Help Request Form.
- IT Support Services are not available during campus holidays and scheduled closures.
Questions: If you have any questions regarding this notice, please contact the IT Service Desk.
Cal Poly Pomona IT Service Desk
IT Service Desk Contact Information
Submit a ticket using the IT Service Portal
Service down? Check out the IT Services Status