Technology News and Service Notices for January 30

Service Notices

The following describes planned maintenance and upgrades by the Division of Information Technology and Institutional Planning (IT&IP) over the next seven days.

Canvas Credentials Maintenance

Summary: IT&IP will perform scheduled maintenance on Canvas Credentials on January 31, from 8 - 10:00 a.m.

What does this mean to me? Canvas Credentials allow participants to curate and share learning achievements online. All other Canvas Learning Management System (LMS) features will be available during maintenance.

Canvas Outcomes Maintenance

Summary: Canvas will perform scheduled maintenance on Canvas Outcomes on February 6, from 12:00 a.m., midnight - 3:00 a.m.

What does this mean to me?Canvas Outcomes is used by faculty and administration to track student progress through their coursework. All other Canvas LMS features will be available during maintenance.

Trellix FRP Software Update for Faculty and Staff

Summary: On Thursday night, January 30, users of IT-managed computers are encouraged to leave their work computers on to receive a Trellix Factory Reset Protection (FRP) software update. This update takes approximately 5 minutes to complete and will require a reboot.

What does this mean to me? You will receive a pop-up from Trellix on your computer or laptop when the Security software is ready to be updated.

Optionally, you may choose to update now by right-clicking on the Trellix icon in the system tray and select Update Security… and restart your computer after the update, this process is pictured below.

Windows 11 Upgrade Timeline for Faculty and Staff

The Division of Information Technology & Institutional Planning is upgrading IT-managed PCs to Windows 11, and faculty and staff are encouraged to self-upgrade their computer at their discretion using the Software Center. All faculty and staff Windows 10 computers will begin automatically receiving a Windows 11 upgrade in January 2025.

Project Timeline

• All new and re-imaged Windows PCs now come with Windows 11.
• May 24, 2024: faculty and staff can self-upgrade to Windows 11 using the Software Center.
• Summer 2024: New and existing classrooms and labs began upgrading to Windows 11.
• January 7, 2025: Windows 11 will be required for all staff and faculty PCs.
• Summer 2025: All remaining classrooms and labs will be upgraded to Windows 11.
• October 2025: Windows 10 reaches end-of-life. All Windows PCs on Windows 11.

The Windows 11 upgrade typically takes 60 to 120 minutes. Although you can continue to work on your computer during the upgrade process, you should minimize usage and save all documents. The process will require at least one reboot, and any open documents may be lost.

Please refer to the Windows 11 Upgrade Website for additional information.

News

Artificial Intelligence and Machine Learning Webinar Series

NVIDIA, Mark III Systems, and Cal Poly Pomona are hosting an Artificial Intelligence (AI) and Machine Learning (ML) webinar series. These sessions feature industry experts who dive into current trends in AI and ML. All sessions premiere during Thursday's University Hour from 12 to 1 p.m. and later, available on demand.

• Replay: Intro to Machine Learning and AI: What is it and why we do we need it?
• Replay: Intro to Deep Learning: An Introduction to Neural Networks
• Replay: Introduction to Datasets
• February 13: Introduction to Computer Vision
• March 13: Intro to Large Language Models (LLMs)
• April 10: Deep Dive Tutorial into LLMs (NeMo)

Planned Maintenance Times

• Thursdays, 9:30 p.m. to 12:00 a.m., midnight.
• Sundays, 5:00 a.m. to 8:00 a.m.
• IT Service Status

During these times, online services may be briefly unavailable without advance notice.

In-Person Technical Support is Available

All in-person support is available from our location in the University Library, second floor, Tech Help desk. Tech support is no longer provided from Building 1-100.

Contacting the IT Service Desk

• Submit an IT Service Desk ticket.
• Email us at itservicedesk@cpp.edu.
• Contact us by phone at (909) 869-6776 and leave a voicemail after hours, on weekends or holidays.
• eHelp support articles (Knowledge Base).

• IT Service Desk Student Assistants provide in-person support.
• Guided password resets via SMS or secret questions.
• General Canvas and login help.

• CPP IT staff are available in-person and over the phone 7:30 a.m. - 5 p.m., Monday through Friday.
• Log in to eHelp and use our live chat service during from 8 am. to 5 p.m., Monday through Friday.
• If you can't log into the IT Service Desk portal or Chat Service, use the Help Request Form.
• IT Support Services are not available during campus holidays and scheduled closures.

Questions: If you have any questions regarding this notice, please contact the IT Service Desk.

Cal Poly Pomona IT Service Desk
IT Service Desk Contact Information
Submit a ticket using the IT Service Portal
Service down? Check out the IT Services Status