Information Technology & Institutional Planning

Technology News and Service Notices for December 5, 2024

Service Notices

The IT Service Desk is Moving to the University Library

All in-person support will be provided from our location in the University Library, second floor, Tech Help desk as of December 16, 2024. No tech support services will be provided from Building 1-100.

Contacting the IT Service Desk

24/7 services (answered during the next business day):

Extended hours:
  • IT Service Desk Student Assistants provide in-person support.
  • Guided password resets via SMS or secret questions.
  • General Canvas and login help.
Regular business hours:
  • CPP IT staff are available in-person and over the phone 7:30 a.m. - 5 p.m.,
  • Monday through Friday.
  • Log in to eHelp and use our live Chat Service during our chat hours from 8 am. to 5 p.m., Monday through Friday.
  • If you can't log into the IT Service Desk portal or Chat Service, use the Help Request Form.

IT Support Services are not available during campus holidays and scheduled closures.

Questions: If you have any questions regarding this notice, please contact the IT Service Desk.

Planned Maintenance Windows

  • Thursdays, 9:30 p.m. to 12:00 a.m., midnight.
  • Sundays, 5:00 a.m. to 8:00 a.m.
  • IT Service Status
Cal Poly Pomona IT Service Desk

News

Phishing Attempts Heat Up During the Holidays

Recent email and text message phishing scams ask for Bronco credentials and Duo authorizations to access your account. These messages are fraudulent and use threats of disconnecting your email/Office365 account in order to make you take immediate action or promise fake jobs. Their goal is to steal your campus account and personal information, which they can use to phish additional victims. Remain vigilant when you receive unsolicited messages for immediate action.

As the holidays and the winter break approach, be mindful of scams related to booking travel, online purchases, or donations to charity.  In 2023, $400m in losses were reported to the Federal Trade Commission (FTC).  Some studies report that 1 in 3 Americans have fallen victim to holiday scams. Essential tips include researching any online retailer, being skeptical of social media ads, and being suspicious of anything "too good to be true." There are many creative scams using fake advertisements for fraudulent purchases, investments, and donations. If you receive a suspicious email, forward it to suspectemail@cpp.edu.

Holiday Cybersecurity Resources

Think Before You Click: Never provide your BroncoID, BroncoPassword, or authorize any Duo Multi-factor Authentication (MFA) to another person or unknown request. Only you should have access to your account. Important: CPP staff and faculty will never ask you for your Bronco credentials, password, or MFA authorization or to submit this information through email, forms, or websites—any email, even when from a cpp.edu address, asking for this information is likely a phishing attempt.

Use Bronco411 to verify the sender's identity and if the request is appropriate.

If you feel at risk, change your BroncoPassword immediately by using the "Change/Reset Your Password" link at the bottom of the CPP home page.

Windows 11 Upgrade Timeline for Faculty and Staff Computers

The Division of Information Technology & Institutional Planning is upgrading IT-managed PCs to Windows 11, and faculty and staff are encouraged to self-upgrade their computer at their discretion using the Software Center. All faculty and staff Windows 10 computers will begin automatically receiving a Windows 11 upgrade in January 2025.

Project Timeline

  • All new and re-imaged Windows PCs now come with Windows 11.
  • May 24, 2024: faculty and staff can self-upgrade to Windows 11 using the Software Center.
  • Summer 2024: New and existing classrooms and labs began upgrading to Windows 11.
  • January 7, 2025: Windows 11 will be required for all staff and faculty PCs.
  • Summer 2025: All remaining classrooms and labs will be upgraded to Windows 11.
  • October 2025: Windows 10 reaches end-of-life. All Windows PCs on Windows 11.

The Windows 11 upgrade typically takes 60 to 120 minutes. Although you can continue to work on your computer during the upgrade process, you should minimize usage and save all documents. The process will require at least one reboot, and any open documents may be lost.

Please refer to the Windows 11 Upgrade Website for additional information.