Information Technology & Institutional Planning

News and Service Notices for April 18, 2024


News and Events

Beware of Phishing Emails, Messages, and Scams

The Cal Poly Pomona community is currently experiencing targeted phishing emails and text messages. These are fraudulent and intend to gain access to your campus account and personal information by threatening account expirations or promising student job offers.

NOTE - CPP staff will never ask you for your Bronco credentials or MFA authorization or to submit a form with this information.

How to Protect Yourself - Think Before You Click

  1. Never provide your BroncoID or BroncoPassword or authorize any Duo Multi-factor Authentication (MFA) on applications not listed among the online resources in MyCPP. If you are unsure, contact the IT Service Desk.
  2. Be suspicious of any unsolicited communication (email or text) requesting personal information or immediate action, even when it arrives from a cpp.edu email address. Contact the requesting office or person using a different communication method, such as a direct phone call using the number provided on cpp.edu's website. If you aren't sure, contact the IT Service Desk. 
  3. Don't submit an unknown form requesting personal information from an unverified source.
  4. Always verify the source before responding. Use a different communication message to verify the source, but don't reply to the email or message. Use Bronco411 to verify the sender is appropriate in the context of the message.
  5. Don't click or follow links if unsure of the message's source. 
  6. Don't paste URLs into your browser.

If you receive a suspicious email or text message, forward it to suspectemail@cpp.edu or contact the IT Service Desk at www.cpp.edu/ehelp immediately.

If You Think Your Bronco Account is Compromised - If you mistakenly provided your BroncoAccount credentials or authorized an MFA request, reset your Bronco password immediately (or via the CPP home page footer). Contact the IT Service Desk if you need assistance. 


Service Notices

BroncoDirect and PeopleSoft Maintenance

Summary: Information Technology and Institutional Planning (IT&IP), and our partners will perform planned updates and server migration for PeopleSoft on April 19 and 20.

What does this mean to me? PeopleSoft Campus Solutions and Human Resources will be unavailable for 24 hours, from Friday, April 19, at 5 p.m. until Saturday, April 20 at 5 p.m.

BroncoDirect/PeopleSoft services impacted include:

  • BroncoDirect/Student Center
  • Class Enrollment
  • Payments
  • Degree Progress Reports
  • Class Search
  • HR Self-Service
    • Time & Labor
    • Absence Management
  • Student Employment Module
  • Part-Time Faculty Module
  • HR Reports

During this planned service interruption outside our regular maintenance windows, users will continue to be able to access MyCPP, Canvas, email, and other IT services. Areas in MyCPP that display information from BroncoDirect/PeopleSoft will be unavailable. The Division of Information Technology and Institutional Planning tries to minimize the time systems are unavailable outside our standard maintenance windows. PeopleSoft system maintenance is an exception because the Chancellor's Office schedules maintenance for all CSU campuses.

Questions: If you have any questions regarding this notice, contact the IT Service Desk.

Planned Maintenance Windows

  • Thursdays, 9:30 p.m. to 12:00 a.m., midnight.
  • Sundays, 5:00 a.m. to 8:00 a.m.
  • IT Service Status 

During these times, online services may be briefly unavailable without advance notice.

Cal Poly Pomona IT Service Desk
Contact Information: IT Service Desk Contact Information
Submit a ticket using the IT Service Portal

This email was sent to nahadiat@cpp.edu by "Cal Poly Pomona IT Service Desk" <itservicedesk@cpp.edu>.
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