You may purchase coverage in two different ways:

• Annually
• Semi-Annually (2 payments)

A health insurance plan must be purchased prior to course registration for the future semester.

Your health insurance hold will be removed within 48 hours after the purchase.

• Go to California State Polytechnic University - Pomona | UnitedHealthcare Student Resources
• Click Explore Policy under the Medical – Low Student Only Plan box
• Select the Get Started button
• Click Continue as a Guest
• Pick insurance category: undergraduate or graduate, then press Next
• Enter the school’s zip code: 91768, then press Next
• Select a policy, then press Next
• Input your information
• Complete the purchase

If you are sponsored by your government (e.g. SACM), provide the International Student and Scholars Office (ISSO) with a copy of your current Letter of Financial Guarantee beginning April 7.

Refunds are only possible if requested:

1. Within 45 days from the Insurance semester start date.

If you meet these criteria, you may contact your international student advisor for assistance.

Insurance ID cards are generated by your insurance carrier after your enrollment is processed, usually within 2-3 weeks of the later- start date of your plan or when you enrolled. 

• Log on to the carrier website to view and print your ID card, or access through the insurance carrier app and view/save it to your smart phone. 

Access your account to find more information about getting your ID card.

Keep your insurance ID card with you at all times in your bag or wallet.

• In the U.S., you must use an “in-network” PPO doctor (someone who has contracted with the health insurance company to charge less money) for your insurance to save you money.

• If you go to an “out-of-network” doctor or clinic, you will most likely need to pay “out-of-pocket” (which means that you must pay the bill completely on your own) and you will pay more for covered services.

• Log into your JCB account, you will find links to your insurance company PPO list. Check the list frequently and ensure that doctors are still accepting your insurance coverage before you have your appointment.

Each time you visit a doctor you should present your medical ID card or provide your medical ID number if you do not have your card yet.

The doctor can then submit your bills to the carrier for payment, and any remaining balance not paid by the insurance will be billed to you. If you do not provide your insurance information, the doctor will only know to send you the entire bill.

Usually, when you use your health insurance to receive medical care, you will be charged a fixed amount for a covered health care service, usually before you receive the service.

The medical provider will send the bill directly to the insurance company to request payment for the rest of your visit.

Normally, when you use your health insurance to receive medical care, the medical provider will send the bill directly to the insurance company. However, that is not always the case. At some locations, the medical clinic will bill the patient. Afterwards, it is the patient’s responsibility to either “file a claim” with the insurance by submitting copies of all bills and itemized statements or pay the bill and then “file a claim” by submitting receipts of paid bills for reimbursement.

For more details about how to file a claim, contact the health insurance plan page.

You should only use the emergency room for “life-threatening” illness or injury.

Please note that if you use the emergency room for a non life-threatening illness or injury, your health insurance may not cover the cost of the visit. You should NOT use the emergency room for non life-threatening situations.

For mild to moderate illnesses and injuries, we recommend that you make an appointment with an in-network doctor using this website or visit your nearest Urgent Care clinic. Use Urgent care vs ER vs walk-in clinic: Know where to go for the care you need to determine whether you should visit the emergency room. 

Urgent Care is a type of walk-in clinic that treats injuries or illness that require immediate attention (e.g. flu, sprained ankle) but are not life-threatening. You do not need an appointment to visit an Urgent Care clinic.

The following Urgent Care clinics are located in or near Pomona. You can find Urgent Care clinics nearest to you on this website. 

Concentra Health Services, Inc.

Mountain View Urgent Care at Casa Colina

La Verne Medical Urgent Care

MedCove Urgent Care, APC