You may purchase coverage in two different ways:

• Annually
• Semi-Annually (2 payments)

A health insurance plan must be purchased prior to course registration for the future semester.

Your health insurance hold will be removed within 48 hours after the purchase.

Step 1:

• Go to JCBins.com 
• Find your school by typing Cal Poly Pomona
• Select plan year 
• Select what type of student you are:
  • International Undergraduate Student (F-1 Visa); or
  • International Graduate Student (F-1 Visa)
• Select Go

Step 2:

We recommend you watch the video about the USA health care system

• Select Need to enroll and follow steps

Step 3:

• Check select this term
• Read the Important Enrollment Information and select Yes, I agree to the above information
• Select continue to next step

Step 4: 

• Create an account, complete the form and pay with a credit card.    
• ID Cards will be available to print 3 weeks after you enroll

Refunds are only possible if requested:

1. Within 45 days from the Insurance semester start date.
2. Within 120 days from the purchase date.

*Whichever date is earlier will be the refund request deadline. 

** All refunds will be assessed a $35 processing fee.

If you meet these criteria, you may contact your international student advisor for assistance.

• If you plan to enroll in classes IN THE U.S.
  • Purchase Health Insurance beginning April 2

• If you are sponsored by your government (e.g. SACM)
  • Provide the International Student and Scholars Office (ISSO) with a copy of your current Letter of Financial Guarantee beginning April 2
    • Important: your Bronco ID must be included in your communication

• If you plan to enroll for classes
  • Purchase Health Insurance
    

• If you are sponsored by your government (e.g. SACM)
  • Provide the International Student and Scholars Office (ISSO) with a copy of your current Letter of Financial Guarantee
    
    • Important: your Bronco ID must be included in your communication

• For general questions, contact JCB, the company that manage the CPP international student insurance.

• If you have trouble contacting JCB, contact the ISSO at international@cpp.edu. 

Insurance ID cards are generated by your insurance carrier after your enrollment is processed, usually within 2-3 weeks of the later- start date of your plan or when you enrolled. 

• Log on to the carrier website to view and print your ID card, or access through the insurance carrier app and view/save it to your smart phone. 

Access your JCB account to find more information about getting your ID card.

Keep your insurance ID card with you at all times in your bag or wallet.

• In the U.S., you must use an “in-network” PPO doctor (someone who has contracted with the health insurance company to charge less money) for your insurance to save you money.

• If you go to an “out-of-network” doctor or clinic, you will most likely need to pay “out-of-pocket” (which means that you must pay the bill completely on your own) and you will pay more for covered services.

• Log into your JCB account, you will find links to your insurance company PPO list. Check the list frequently and ensure that doctors are still accepting your insurance coverage before you have your appointment.

Each time you visit a doctor you should present your medical ID card or provide your medical ID number if you do not have your card yet.

The doctor can then submit your bills to the carrier for payment, and any remaining balance not paid by the insurance will be billed to you. If you do not provide your insurance information, the doctor will only know to send you the entire bill.

If you are not sure what is covered by your health insurance plan, you may do the following:

• Review Aetna Plan Documents and Benefits
• Contact JCB Help Center 

Usually, when you use your health insurance to receive medical care, you will be charged a fixed amount for a covered health care service, usually before you receive the service.

The medical provider will send the bill directly to the insurance company to request payment for the rest of your visit.

Normally, when you use your health insurance to receive medical care, the medical provider will send the bill directly to the insurance company. However, that is not always the case. At some locations, the medical clinic will bill the patient. Afterwards, it is the patient’s responsibility to either “file a claim” with the insurance by submitting copies of all bills and itemized statements or pay the bill and then “file a claim” by submitting receipts of paid bills for reimbursement.

For more details about how to file a claim, contact JCB. 

Visit the Glossary of Health Coverage and Medical Terms for the explanation of commonly used terms.

You should only use the emergency room for “life-threatening” illness or injury.

Please note that if you use the emergency room for a non life-threatening illness or injury, your health insurance may not cover the cost of the visit. You should NOT use the emergency room for non life-threatening situations.

For mild to moderate illnesses and injuries, we recommend that you make an appointment with an in-network doctor using the AETNA website or visit your nearest Urgent Care clinic. Use Urgent care vs ER vs walk-in clinic: Know where to go for the care you need to determine whether you should visit the emergency room. 

Urgent Care is a type of walk-in clinic that treats injuries or illness that require immediate attention (e.g. flu, sprained ankle) but are not life-threatening. You do not need an appointment to visit an Urgent Care clinic.

The following Urgent Care clinics are located in or near Pomona. You can find Urgent Care clinics nearest to you on the AETNA website. 

Concentra Health Services, Inc.

Mountain View Urgent Care at Casa Colina

La Verne Medical Urgent Care

MedCove Urgent Care, APC