EODA/Human Resources Operations

CPP Telecommuting Program

We are pleased to announce that Cal Poly Pomona will implement a standard, voluntary Telecommuting Program for eligible staff starting fall 2022. The university will discontinue use of the Temporary Remote Work Agreements (TRWA), effective January 1, 2023, which supported emergency remote work and business continuity throughout the COVID-19 pandemic.

Non-Represented Staff Telecommuting Program (PDF)
California State University Employees Union (CSUEU) - Units 2,5,7,9 Telecommuting Program (PDF)
Academic Professionals of California (APC) - Unit 4 Telecommuting Program (PDF)


Program Description

The CPP Telecommuting Program provides workplace flexibility to eligible staff, when feasible for the unit and with manager approval. The program supports the goals outlined in CPP’s Strategic Plan by fostering a culture of care for our staff; attracting, hiring, and retaining a diverse workforce; and becoming an employer of choice, recognized as a great place to work. Further, a standing Telecommuting Program allows the university to increase the efficiency and effectiveness of our operations and services while promoting staff wellbeing and success.

Staff requesting to participate in the CPP Telecommuting Program will work closely with their HEERA Manager to understand the program terms, conditions, requirements, and eligibility criteria. Participation in the Telecommuting Program is not guaranteed and is approved by the HEERA Manager upon assessing the:

  • Operational feasibility for the unit to support telecommuting while maintaining excellent service for the university;
  • Ability for the position to fulfill work responsibilities remotely; and
  • Staff’s record of satisfactory work performance

HEERA Managers have the discretion to determine feasibility and frequency of remote-work schedules in coordination and with the approvals of the relevant AVP/Dean and divisional vice president. 

Important Note: Staff requests to telecommute due to a disability or medically-related reason are managed through the reasonable accommodation process only and not through the Telecommuting Program. If an staff requests telecommuting or additional telecommuting days due to a disability or medically-related reason, this request should be immediately referred to the ADA Coordinator, Manuel Montilla, at (909) 869-4095 or ADACoordinator@cpp.edu.


STAFF RESOURCES

Action Items

  1. Read CPP Telecommuting Program Documents
  2. Review the Telecommuting Checklist for Staff (link below under “Tools”)
  3. Submit request to participate via email to HEERA Manager
  4. Manager will assess the feasibility of your request and will schedule a meeting to review eligibility decision
  5. Telecommuting Agreements will be available for submission by HEERA Manager in collaboration with staff through PeopleSoft 

Forms

To view your completed or pending Telecommuting Agreement, log into MyCPP. Click on the Employee Center tab and under the Telecommuting Program section, click on My Telecommuting Agreement.

Tools

Staff Frequently Asked Questions

Staff who are eligible to telecommute include:

  • CSUEU (Units 2,5,7,9)
  • APC (Unit 4)
  • MPP (M80)
  • Confidential (C99)
  • Student Assistants
Telecommuting is not feasible for all positions and/or staff that are named within the employee groups mentioned above.

No. Telecommuting is voluntary and approved upon mutual agreement between the staff member and HEERA Manager when the campus determines that telecommuting is operationally feasible and is in the department’s best interest. 

Yes. Staff who are authorized to telecommute must complete a Telecommuting Agreement, Telecommuting Work Performance Expectations, and Telecommuter’s Home Safety Checklist.

The telecommuting site workstation and supplies are the responsibility of the telecommuter. Any equipment, furniture, utility charge or internet access not provided by the campus is the responsibility of the staff to procure/arrange and at the staff’s sole expense. The campus will provide telecommuting staff with a laptop to ensure data security.

Staff who need additional equipment or supplies to telecommute must discuss the issue with their HEERA Manager. If additional equipment or supplies are deemed necessary by the HEERA Manager, the HEERA Manager may provide the necessary equipment or supplies, authorize the staff expenditure and subsequent reimbursement for the necessary equipment or supplies; or provide an alternate work location that has the necessary supplies and equipment such as the campus work location.

The staff member and HEERA Manager establish telecommuting start dates. The HEERA Manager or staff member may terminate the Telecommuting Agreement at any time for any reason upon twenty-one (21) calendar days’ (or less by mutual agreement) written notice to the staff member or HEERA Manager.

The participating staff member is responsible for certifying their Telecommuting Site complies with the Telecommuter’s Home Safety Checklist. 

Staff are responsible for ensuring a clean, safe, and ergonomically sound home/off-site office as a condition for telecommuting. An initial on-site workplace hazards assessment of the home/off-site office may be deemed necessary. All conditions included on the Telecommuter's Home Safety Checklist, as included in the Agreement, should be met and checked off and are the sole responsibility of the staff member. The staff member should review this checklist with their HEERA Manager and must sign it prior to the start of telecommuting.

No. Participating staff shall only telecommute from within the State of California unless specifically authorized by the President and permitted by CSU policy.

Staff should work with their HEERA Manager to update their position description to accurately reflect their current job responsibilities.

The HEERA Manager will determine the length of the Telecommuting Agreement based on the staff member's job responsibilities, staff member's work performance, and the operational needs of the department.

Staff must have received a rating of satisfactory or above, or its equivalent, on their most recent performance evaluation in all areas directly relevant to successful telecommuting. Staff with an overall rating below satisfactory, or its equivalent, on their most recent performance evaluation will not be eligible to participate in the CPP Telecommuting Program.

Staff may submit their written request to telecommute to their HEERA Manager via email.

Telecommuting Agreements may be submitted through PeopleSoft. The document will be initiated by the HEERA Manager after they’ve discussed the feasibility of telecommuting, the work schedule and performance expectations with their staff. The finalized document will be maintained in the staff's official personnel file.

The HEERA Manager determines a staff's work schedule/hours and the staff’s telecommuting work schedule will be identified in the Telecommuting Agreement. There may be exceptions made to the telecommuting work schedule when there is an obligation for on-site work due to a campus-related function or activity or in case of unavoidable circumstances.

Staff requests to telecommute due to a disability or medically related reason are managed through the Reasonable Accommodation Process and not through the Telecommuting Program. If a staff requests to telecommute or requests to modify their Telecommuting Agreement due to a disability or medically related reason, they should immediately contact the ADA Coordinator to begin the Reasonable Accommodation Process. The ADA Coordinator can be reached by telephone at (909) 869-4095 or by email at ADACoordinator@cpp.edu.

The HEERA Manager determines if a position is eligible to telecommute based on job responsibilities, staff work performance and department operational needs. The decision of the HEERA Manager to deny a staff's request to participate in telecommuting is not subject to appeal.

The Interim CSU Policy Prohibiting Discrimination, Harassment, Sexual Misconduct, Sexual Exploitation, Dating Violence, Domestic Violence, Stalking, and Retaliation prohibits discrimination, harassment and retaliation based on protected status. Staff, including student staff, who feel they have experienced discrimination, harassment or retaliation based on protected status may contact the Office of Equity and Compliance (OEC)

The Telecommuting Program is not intended to address COVID-19 related requests for remote work. Staff participation in the Telecommuting Program does not automatically grant them the ability to telecommute or telecommute additional days due to COVID-19 related reasons.

No. Telecommuting is not a substitute for dependent care or personal medical care. A participating staff member working pursuant to a Telecommuting Agreement is required to make arrangements for dependent care during the agreed upon workdays/hours. Staff may use personal leave credits if they are unavailable to work in-person or telecommute.

Staff may contact the Office of Employee/Labor Relations & Compliance at elr@cpp.edu or (909) 869-3729.

AVP & VP Resources


HEERA MANAGER RESOURCES

Action Items

  1. Read CPP Telecommuting Program Documents
  2. Review the Telecommuting Checklist for HEERA Managers (link below under “Tools”)
  3. Acknowledge receipt of staff email requests to participate in the program
  4. Understand divisional expectations
  5. Assess the feasibility of staff request and schedule a meeting to review eligibility decision
  6. Telecommuting Agreement will be available for submission by HEERA Manager in collaboration with staff through PeopleSoft 

Forms

  • To initiate a Telecommuting Agreement for your staff: Go to MyCPP and log in. At the top of the screen, click on the Employee Center tab. Under the Telecommuting Program – Managers section, click on Manager-initiated Telecommuting Agreement.
  • To view the details and status of your staff’s initiated/submitted Telecommuting Agreement(s): Under the Telecommuting Program – Managers section, click on Telecommuting Agreement History.
  • To view your own completed or pending Telecommuting Agreement: Under the Telecommuting Program section, click on My Telecommuting Agreement.

Tools

HEERA Manager Frequently Asked Questions

Positions with responsibilities that can be conducted off-site using readily available campus technology and infrastructure at a telecommuting site without adversely impacting department service quality or organizational operations may be suitable for telework.

Positions must be of a nature in which face-to face interaction with members of the campus community is minimal or may be scheduled to permit telecommuting.

The participating staff must also be able to access the necessary programs, software, and technology to complete their job duties.

Requests for participation in the CPP Telecommuting Program may be denied for any of the following reasons:

  • The staff’s job responsibilities are not able to be performed remotely
  • Telecommuting would adversely impact the service quality or organizational operations
  • The staff has less than satisfactory work performance
Requests may also be denied if telework will negatively impact colleagues or another department’s workload, workflow, or productivity by shifting burdens, creating delays, or adding steps in the workflow.

No. The HEERA Manager’s decision to deny staff’s request to telecommute is not subject to appeal.

  • Job duties can be conducted outside of the on-campus worksite
  • Teleworking does not negatively affect the service quality or organizational operations
  • Teleworking does not add additional costs to the employer
  • Teleworking does not negatively impact team performance

Below is an illustrative, not exhaustive, list of characteristics of positions that do not lend themselves to telecommuting:
  • Job duties require access to specific onsite files, or specialized space/equipment/technology in order to effectively perform the job
  • The position has regular in-person interactions, which became or will become less efficient or effective in a remote work environment
  • Position’s job responsibilities require participation in onsite meetings or presentations
  • A telework arrangement would result in the duplication of office equipment or staff positions
  • Staff’s continued telework negatively impacts team performance

Some staff may be better prepared than others to manage the unique requirements of teleworking. When evaluating a new telework request or a request to extend an existing telework agreement, HEERA Managers should consider whether the staff member has a rating of satisfactory or above, or its equivalent, on their most recent performance evaluation (if applicable) in all areas directly relevant to successful telecommuting. Additionally, whether the staff member has demonstrated the ability to:
  • Prioritize work to meet deadlines
  • Display self-discipline and accomplish job duties with minimal supervision/direction
  • Consistently follow CPP policies and team norms regardless of work location
  • Understand their role and expectations
  • Be organized, highly disciplined and self-motivated
  • Communicate and coordinate effectively with clients, students, stakeholders, and their team members over phone, email, and Zoom/Teams
  • Manage time effectively
  • Meet work performance quality and/or productivity levels whether onsite or teleworking

Before approving a telework request, consider any changes needed to ensure your team continues to meet its objectives. Ensure the staff and work product will be as effectively managed as their on-site colleagues.

Additional consideration: Whether regular onsite meetings or in-person interactions prevent a telework arrangement may depend on their frequency and the degree to which they are within the staff’s ability to schedule. For example, a consultant or trainer may be able to schedule sessions for days they are onsite whereas an advisor whose students “drop in” for in-person meetings, or a staff member who works at an in-person customer service window cannot.

No. Staff who were or are currently on a TRWA are not guaranteed participation in the CPP Telecommuting Program. During the COVID-19 pandemic, the TRWA was initially used to comply with the LA County Department of Public Health’s mandated reduction in building density. Not all staff who used the TRWA will be eligible to participate in the CPP Telecommuting Program. All staff must meet the eligibility requirements of the CPP Telecommuting Program to be considered for participation in the Program.

Academic Professionals of California (APC - Unit 4) staff must be provided with at least (14) days notice before ending a TRWA telecommuting assignment. The university can end the TRWA at any time at its discretion for other staff. However, it is highly recommended that staff receive at least two (2) weeks advance notice of the termination of a TRWA. It is the university's expectation that TRWAs will no longer be in use as of January 1, 2023.

HEERA Managers should meet with staff requesting to participate in the CPP Telecommuting Program to discuss eligibility requirements. Please see HEERA Manager Checklist found above under “Tools”. Staff should be made aware of the reason their request is being denied: specific job responsibilities that are not able to be performed remotely, the adverse impact to the service quality or organizational operations if their position worked remotely, or less than satisfactory work performance. HEERA Managers may contact the Office of Employee/Labor Relations at elr@cpp.edu for guidance and support in these situations.

The HEERA Manager may terminate the CPP Telecommuting Agreement at any time for any reason upon 21 calendar days’ (or less by mutual agreement) written notice to the participating staff. The participating staff may do the same.

Requests for copies of position descriptions may be made to the Human Resources Customer Service Center at hrscsc@cpp.edu.

To update a staff’s position description, please review the Compensation/Classification website for instructions and resources. We highly recommend becoming familiar with your staff’s classification and qualification standards that can be found at https://csyou.calstate.edu/Divisions-Orgs/HR/hrm/Compensation/Classification%20Standards/Forms/AllItems.aspx.

For consultations and questions regarding position description updates, please contact Madiha Mahmood, Compensation & Classification Analyst, at mchoudhury@cpp.edu.

The staff is ineligible to telecommute for that day. They should be directed to use sick leave credits for the day they are scheduled to work on campus but are unable to because they are sick. If the staff frequently requests to telework on days they are scheduled to work on campus as a result of being sick, the HEERA Manager should contact ADA Coordinator, Manuel Montilla at adacoordinator@cpp.edu for further guidance.

The telecommuting site workstation and supplies are the responsibility of the telecommuter. Any equipment, furniture, utility charge or internet access not provided by the campus is the responsibility of the staff to procure/arrange and at the staff’s sole expense. The campus will provide telecommuting staff with a laptop to ensure data security.

Staff who need additional equipment or supplies to telecommute must discuss the issue with their HEERA Manager. If additional equipment or supplies are deemed necessary by the HEERA Manager, upon divisional approval, the HEERA Manager may provide the necessary equipment or supplies, authorize staff expenditures and reimbursement, or provide an alternate work location that has the necessary supplies and equipment, such as the on-campus work location.

If staff request furniture or IT equipment for their telecommuting site due to a disability or medically related reason, they should be referred to the ADA Coordinator to begin the Reasonable Accommodation Process. The ADA Coordinator, Manuel Montilla, can be reached by telephone at (909) 869-4095 or by email at ADACoordinator@cpp.edu. HEERA Managers should not inquire into a staff specific medical condition or background.

Participating staff will normally be provided 48 hour notice to return to campus for an on-site obligation except by mutual agreement or in case of unavoidable circumstances. Staff are not able to use telecommuting as a reason to not attend an in-person obligation.

If a Telecommuting Agreement requires alteration, please meet with the staff member as soon as possible to discuss the alteration and determine a mutually agreeable effective date not adverse to department operations.

Academic Professional of California (APC) - Unit 4 staff must be provided seven day notice before altering a Telecommuting Agreement, including changing the days that APC staff on a hybrid schedule have to work on campus.

Dependent upon the type of alteration, the applicable collective bargaining agreement may need to be consulted. For position description updates, the represented staff would need to be advised seven days in advance of the effective date. For a permanent or summer work schedule change, days of the week and hours, the staff would need 21 days advance notice.

There are different types of telecommuting schedules e.g. 4:1 to 5:0. Managers are required to understand divisional expectations and assess their department’s operational needs and those of the department’s stakeholders in advance of establishing a Telecommuting Agreement to ensure the department has in-person operational coverage during the department’s normal operating hours.

Participating staff shall only telecommute from within the State of California unless specifically authorized by the president and permitted by CSU policy. For questions regarding the Out-of-State Employment Policy, please contact hrpolicy@cpp.edu.

HEERA Managers should ensure the department has established and communicated attendance reporting procedures to all staff regardless of work modality.

Any deviations from the established staff work schedule must be approved by the HEERA Manager in advance. To ensure mutual understanding in advance of issues, HEERA Managers are required to review telecommuting expectations with their staff before engaging the Telecommuting Agreement. Please see HEERA Manager Checklist found above under “Tools”. Ensure that you have provided regular feedback so staff have an opportunity to immediately address issues as they arise.

Staff work performance concerns should be immediately referred to the Office of Employee/Labor Relations (ELR) at elr@cpp.edu. ELR will work with the HEERA Manager in addressing work performance concerns.

HEERA Managers can end the Telecommuting Agreement at any time for any reason upon 21 calendar days’ (or less by mutual agreement) written notice to the participating staff ; however, that may not fully address work performance concerns.

To ensure mutual understanding in advance of issues, HEERA Managers are required to review telecommuting expectations with their staff before engaging the Telecommuting Agreement. Please see HEERA Manager Checklist found above under “Tools”. Ensure that you have provided regular feedback, so staff have an opportunity to immediately address issues if they are unknown.

Staff work performance concerns should be immediately referred to the Office of Employee/Labor Relations (ELR) at elr@cpp.edu. ELR will work with the HEERA Manager in addressing work performance concerns.

The telecommuting policy recognizes not every position is suitable for telecommuting and not all staff whose position can telecommute will be eligible to participate in the CPP Telecommuting Program. Therefore, to ensure equity in the CPP Telecommuting Program, its essential that HEERA Managers are consistent with how they determine whether a position and staff are eligible for telecommuting based on the CPP Telecommuting Program terms and conditions and operational feasibility assessments, a position’s ability to work remotely, and the staff's work performance. HEERA Managers should be transparent with staff on the determination of that specific staff’s telecommuting eligibility only. HEERA Managers should not discuss work performance concerns with other staff.

If a position is identified ineligible to participate in the CPP Telecommuting Program, the department can assess if an alternative work schedule is mutually beneficial such as 9/80 or 4/10 schedule.

Staff requests to telecommute due to a disability or a medically-related reason are managed through the reasonable accommodation process only and not through the Telecommuting Program. If a staff requests for telecommuting or additional telecommuting days due to a disability or medically-related reason, this request should be immediately referred to the ADA Coordinator, Manuel Montilla, at (909) 869-4095 or ADACoordinator@cpp.edu.

Staff or their dependents, who have a medical condition that causes the staff to need time off from work either intermittently or long-term, may be eligible for Family Medical Leave (FMLA). Please immediately refer staff to the Leaves of Absence Coordinator, leaves@cpp.edu or (909) 869-6839 to obtain more information. CPP's FMLA Website

HEERA Managers should not solicit medical information from their staff.

If the staff is ineligible to participate in the Telecommuting Program or does not have an approved Telecommuting Agreement on file at the time of the request, they should not be permitted to telework during their isolation/quarantine period. The HEERA Manager should determine if the staff meet the eligibility requirements to participate in the CPP Telecommuting Program as part of their normal assessment process and not for COVID-19 related reasons.

If the staff has an approved Telecommuting Agreement, they can be permitted to telecommute the days that have been previously established as telecommuting days. Staff can be directed to use available COVID-19 leave and/or personal leave credits for the days they are unable to work in-person and follow the appropriate attendance reporting/leave credit usage procedures.

Telecommuting is not a substitute for child care, dependent care, or personal medical care. A participating staff working pursuant to a Telecommuting Agreement is required to make arrangements for child care, dependent care, or personal medical care during the agreed upon workdays/hours. Staff must use personal leave credits if they are unavailable to work.

Contact Us

Employees may contact the Office of Employee/Labor Relations & Compliance at elr@cpp.edu or (909) 869-3729.


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