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Classification & Skill Level
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Skills & Abilities
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Administrative Support Assistant I (ASA-I)
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- Basic knowledge of applicable university infrastructure, policies, and procedures.
- Working knowledge of English grammar, punctuation and spelling.
- Ability to use standard office equipment, word processing and related computer software packages.
- Ability to identify and solve standard problems and refer more complex problems to appropriate staff.
- Ability to perform basic arithmetic functions; fundamental writing and presentation skills to effectively communicate standard information.
- Ability to respond to routine inquiries and explain standard policies and procedures to others.
- Typing and keyboarding skills with the ability to type/key at a corrected rate of 45 words per minute.
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Administrative Support Assistant II (ASA-II)
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- General working knowledge of applicable university infrastructure, policies, and procedures.
- Thorough knowledge of office methods, procedures, and practices.
- Thorough knowledge of English grammar, punctuation and spelling.
- Ability to learn, interpret independently, and apply a variety of complex policies and procedures.
- Able to identify deviations from applicable policies.
- Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions.
- Ability to perform arithmetic functions of a transactional nature, including tracking and comparing data.
- Ability to work on the front line, with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills.
- Demonstrated competence in effectively presenting standard information in writing.
- Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
- Typing and keyboarding skills with the ability to type/key at a corrected rate of 45 words per minute.
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Administrative Support Coordinator I (ASC-I)
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- Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.
- Thorough knowledge of English grammar, punctuation and spelling.
- Thorough knowledge of office systems and ability to use broader range of technology, systems, and software packages.
- Ability to independently handle multiple work unit priorities and projects.
- Ability to apply a variety of policies and procedures where specific guidelines may not exist.
- Working knowledge of budget policies and procedures.
- Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections.
- Ability to draft and compose correspondence and standard reports.
- Ability to handle effectively a broader range of interpersonal contacts including those at a higher level and those sensitive in nature.
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Administrative Support Coordinator II (ASC-II)
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- Comprehensive and detailed knowledge of applicable university infrastructure, policies, and procedures.
- Thorough mastery of English grammar, punctuation and spelling.
- Expertise in using office software packages, technology, and system.
- Ability to independently handle multiple work unit priorities and projects.
- Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.
- Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.
- Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
- Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
- Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference.
- Ability to effectively write and present own reports.
- Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
- Ability to use negotiation and persuasion skills to achieve results and expedite projects.
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Administrative Analyst/Specialist--Non-Exempt (AA/S--NE)
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- Working knowledge of general practices, program, and/or administrative specialty.
- Basic knowledge of and ability to apply fundamental concepts.
- Working knowledge of budget policies and procedures.
- Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty.
- Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them.
- Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.
- Ability to organize and plan work and projects including handling multiple priorities.
- Ability to make independent decisions and exercise sound judgment.
- Ability to compile, write, and present reports related to program or administrative specialty.
- Demonstrated ability to establish and maintain cooperative working relationships.
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Administrative Analyst/Specialist--Exempt I (AA/S--EI)
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- Working knowledge of, and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.
- Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.
- Working knowledge of operational and fiscal analysis and techniques.
- Ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
- Skill in research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
- Expertise in investigating and analyzing problems with a broad administrative impact and implications.
- Ability to anticipate problems and address them proactively.
- Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
- Ability to train others on new skills and procedures and provide lead work direction.
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Administrative Analyst/Specialist--Exempt II (AA/S--EII)
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- Thorough knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations.
- Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management.
- Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
- Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions.
- Ability to work with representatives from public and private entities and handle potentially sensitive situations.
- Demonstrated consultative skills in working with internal and external constituent groups.
- Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.
- Ability to train others on new skills and procedures and provide lead work direction.
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Administrative Analyst/Specialist--Exempt III (AA/S--EIII)
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- Thorough knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations.
- Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management.
- Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
- Oversees the day-to day operations of the area and is accountable for short- and long-term goals and objectives.
- Serves as a key technical advisor to executives and management.
- Independently manages and implements complex projects and business solutions within the organization and uses substantial judgment in the analysis, interpretation, integration and application of complex data.
- Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to develop new strategic approaches and solutions.
- Ability to work with representatives from public and private entities and handle potentially sensitive situations.
- Demonstrated consultative skills in working with internal and external constituent groups.
- Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.
- Ability to train others on new skills and procedures and provide lead work direction
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