FP&M Website Provides Faculty and Staff With One-Stop Shop for Service Requests
For faculty and staff needing help with issues ranging from burned-out lights to HVAC malfunctions to stopped-up drains, assistance is just a few clicks away on the Facilities Planning & Management (FP&M) website.
The site offers a user-friendly online portal for the submission of service requests. Once a request is submitted, it is automatically routed to the appropriate department, streamlining and expediting the repair or service process.
Aside from service requests, the Forms webpage contains 18 options, including:
- Event support
- Key requests, key returns, lost key, key transfer forms
- Document Resource Center request
- Requisition form
- Vehicle acquisition request
“The online service request platform provides a seamless and efficient method for faculty and staff to report problems,” said Matthew Whinery, senior associate vice president of FP&M. “When service is needed, the FP&M webpage is always available.”
To initiate an online service request, there are several options: Users can use the Service Request Form link on the main FP&M webpage, go to the drop-down menu “I want to ...” and select the appropriate service, or use the drop-down menu for Forms and Resources and go to the Forms webpage for the appropriate request form.
A service request also can be filed by calling the FP&M customer service center at 909-869-3030 or by sending an email to fmcustomer@cpp.edu.
Service requests are distinguished by two levels:
- Base services (routine maintenance): Fundamental services that are crucial for the smooth operation of campus facilities, including regular inspections, basic repairs, and standard upkeep. This service level is covered by FPM to ensure departments do not incur direct expenses for these operational needs.
- Premium services (chargeback): Specialized services that go beyond routine maintenance tasks and operations. These services are not part of regular upkeep and the work is billed to the requesting unit.
The service request webpage was revamped in 2023 to make the process more efficient and deliver faster responses. Additional forms have been added to the website since the upgrade.
For questions, call the customer service support team at 909-869-3030.