In continuous efforts to improve user experience and streamline operations, Facilities Planning & Management (FP&M) will launch a new automated online process for the submission of service requests.

Effective Oct. 2, all service requests can be conveniently sent through this user-friendly online submission process. The system upgrade aims to provide a seamless and efficient method for the campus community to submit requests for services.

The automated form is accessible through the FP&M website under the "I want to" tab. When users choose the option "Submit a service request," the corresponding form will be displayed for completion.

This is the first of several request forms that will be added to the website. Other forms that will be rolled out include key request, event request, vehicle maintenance request and document request.

Feedback about the new process is encouraged as FP&M seeks to provide a better service experience. If any difficulties or questions about the new process arise, the FP&M customer support team is readily available to assist at (909) 869-3030.