Claiming your BroncoAccount
Claim and Protect your new Cal Poly Pomona account.
Three Step Process
![illustration of laptop step one](img/claim-your-broncoaccount-step-one.gif)
Step One
After Cal Poly Pomona sends you an email with your BroncoIdentity number.
![illustration of laptop step two](img/claim-your-broncoaccount-step-two1.gif)
Step Two
Finish building your BroncoAccount profile .![](https://www.cpp.edu/it/img/mfa/two-factor-multi-factor-authentication540x281.gif)
Step Three
Enable multi-factor authentication to protect your account.Claiming your BroncoAccount
If you are a new user, read the eHelp Account Claiming Info page for additional details on the account claiming process.
- Go to the Identity Management System: Account Claiming page.
- The Account Claiming login page will appear.
- Type in your BroncoNumber.
- Enter your Claim Code.
- Note: Your claim code is your birth date (YYMMDD).
- Click Continue.
Finish Building Your Profile
- The Identity Verification and BroncoPassword creation sections will appear.
- Enter correct responses to all identity-verification questions.
- Enter a BroncoPassword that meets password guidelines.
- Retype BroncoPassword.
- A green checkmark will appear when your BroncoPassword meets password guidelines.
- Click Continue.
- Cal Poly Pomona's Appropriate Use Policy for Information Technology will appear.
- Read through the policy.
- Click the "I Accept" button at the bottom of the page.
- Cal Poly Pomona's Confidentiality Statement will appear.
- Read through the statement.
- Click the "I Accept" button at the bottom of the page.
- A confirmation screen will appear, stating that you successfully identified yourself and set a password to use with the BroncoName. Your BroncoName will appear at the end of this process.
- Click Continue.
- The Secret Questions setup page will appear.
- Select the number of secret questions you want to use. (3 is the minimum, and 5 is the maximum.)
- Enter the appropriate number of questions along with the their corresponding answers.
- Click Continue.
- A confirmation window will appear.
- To enable an SMS Text Message reset option, click the Continue to SMS button.
- Note: The SMS Password Reset Option allows you to send a reset request to your mobile device if you forget your BroncoPassword.
- Or, click the Finish without SMS setup button.
- Visit the Identity Management Services page.
- Click My Control Panel.
- Log in with your BroncoName and BroncoPassword.
- Click the Account tab.
- Scroll down to Set SMS Password Recovery.
- If you click the Set Up SMS button, the SMS Password setup page should appear.
- If you already have a mobile phone number in BroncoDirect, you can select the Use Number in BroncoDirect option.
- Or, if the mobile phone number listed in BroncoDirect is incorrect or you prefer to use another mobile phone number, click the Use Other Phone Number radio button.
- Enter the ten-digit phone number.
- Note: This option is not available to International mobile phones.
- Click Continue.
- The Claiming Your BroncoID Account process is complete when you see the Success screen.
Enable Multi-Factor Authentication
- Access CPP's 2-Step Authentication Self-Service page.
- Log in using your BroncoName and BroncoPassword.
- Follow the on-screen steps to complete enrollment.
The steps above require the use of your smartphone device. If you prefer, a hardware token can be requested by contacting the Service Desk. Allow 7-10 days for delivery.
The Authentication Process:
- Open a new browser session.
- Visit MyCPP
- Sign in with your BroncoName and Password
- Respond to the 2-Step Authentication window by choosing your preferred authentication option.
- Select the remember me option if desired.
We recommend installing DUO on a second device, such as a tablet, or adding a phone number to avoid getting locked out if your primary device is damaged.
- Open a new browser session and visit MyCPP.
- The 2-Step authentication prompt will appear if you're not logged in.
- Select Add a new device.
- Select the type of device to add Mobile phone, Tablet, or Landline.
- For mobile phones or tablets, you must select the type of device (e.g., Android, IOS).
- If displayed, scan the QR code with the device you wish to link to DUO.