EODA/Human Resources Operations

Resources for CSU Employees Impacted by Recent Disasters

CSU employees and their family members who are impacted by the recent disasters in California, may be eligible to receive one or more of the following benefits. For more information on the CSU’s emergency operations status policy, please visit PolicyStat.

Benefits

CalPERS health plans have provided information for members who may be impacted and/or displaced during a natural disaster. The CalPERS website includes an FAQ that answers several critical questions such as continuity of care, network access, prescription fulfillment and facility closures. You can also call CalPERS directly at (888) 225-7377.

LifeMatters by Empathia is a free, confidential counseling service that can assist you with recovering from the emotional and physical impact of natural disasters. Empathia offers information on evacuating (link) and rebuilding (link). Additional resources include referrals to local non-profit organizations, along with community-based support. The toll-free number for LifeMatters is (800) 367-7474. Please reach out to your benefits office to get your campus-specific password.

Benefit Offices can also utilize Empathia's Black Swan (link) critical incident response.

If our CSU policy holders need assistance in filing a claim, California Casualty as updated messaging on their website, CalCas.com. To get assistance, please call (800) 800-9410 and choose option 4, or log in to your account portal to file your claim. If you do not have your online account set up, you will need to set one up.

In partnership with The Standard, anyone impacted by the California Wildfires can access on demand support via Health AdvocateSM by calling (866) 799-2921. Health Advocate can provide resources regarding shelter, aid and more. There is no charge to call the Health Advocate team. Learn more on their flyer (link).

Note to campuses: This is a temporary resource offered by The Standard. Please do not retain this information on your webpages for an extended period.

Policy holders who have questions about the insurance coverage(s) on their properties can get access to Immediate Advice attorneys who can provide assistance as needed. Members can reach Immediate Advice Attorneys by calling ARAG Customer Care at (800) 247-4184. Additional resources can be found in these articles: Help During a Natural Disaster and Six Legal Tips After A Disaster.

Impacted VSP members can receive no-cost eye care and replacement eyewear if your eyewear was lost in the recent wildfires. Any VSP member who has lost or broken their eyewear due to the LA fires can call our Member Services Support Line at (800) 877-7195 to have their VSP benefits reinstated regardless of eligibility. Individuals without VSP coverage can contact their local American Red Cross chapter or shelter or call (800) RED-CROSS (800) 733-2767 to ask about support for replacement eyewear, which may include VSP Eyes of Hope gift certificates or an alternative solution. Learn more on VSP’s website.

Note to campuses: This is a temporary resource offered by VSP. Please do not retain this information on your webpages for an extended period.

Delta Dental affirms their commitment to provide access to care and assistance to impacted members during this difficult time. Delta Dental will make accommodations for our Los Angeles and Ventura County members impacted by the fires including but not limited to authorization of replacement of dental equipment (retainers, dentures, partials) and access to an appropriate out-of-network provider, if an in-network provider is unavailable due to the state of emergency and/or displacement. Any member who has special or extenuating circumstances as a result of the fires should call Delta Dental Customer Service for assistance at (800) 626-3108.

Note to campuses: This is a temporary resource offered by Delta Dental. Please do not retain this information on your webpages for an extended period.

If you have a 403(b) Supplemental Retirement Plan account through Fidelity Investments, you may be eligible to withdraw money from your account under certain circumstances, even while still working. Certain taxes and penalties may apply. To learn more and see what options may be available, visit Fidelity’s website.

If you have a Savings Plus supplemental retirement savings account, you may be eligible to withdraw money from your account under certain circumstances, even while still working. Visit the Savings Plus website to see what options may be available. Certain taxes and penalties may apply. To learn more, go to Savings Plus website.

Leaves

An approved unpaid leave of absence allows employees to take time off work with a mandatory right of return when the leave ends. For more information, please review TL-LVS2024-06 and respective CBAs.

The CSU Catastrophic Leave Donation Program allows employees who have exhausted their leave credits and must miss work due to a prolonged illness or injury (including that of an eligible family member) to request approval of catastrophic leave. Catastrophic Leave can also be for natural disaster and state of emergency. This leave can be applied to an employee whose principal residence is located in a county where a state of emergency has been declared by the Governor, is unable to work due to the effect of the natural disaster/state of emergency on the recipient employee’s principal residence and who faces financial hardship because the employee has exhausted accrued leave credits. Campuses are responsible for soliciting donations and transferring the necessary leave credits for distribution to eligible employees. For more information regarding this benefit, contact your campus Benefits Office. The leave tech letter, TL-LVS2024-06, will provide a summary of the requirements for catastrophic leave donations for both the recipient and donor. You can review the Catastrophic Leave Donation technical letter for more information.

Evacuation Shelters and Assistance

  • Planet Fitness Showers, Wi-Fi, and Charging Stations. No membership needed
  • Airbnb Free, Temporary Housing for people who have been displaced
  • UberFree rides up for evacuees. Code “WILDFIRE25”
  • LyftFree rides up for evacuees. Code “CAFIRERELIEF25”
  • AT&T Unlimited talk, text, and date through February 6
  • Calico Fish House Offering to feed evacuees and let them camp out in the restaurant’s parking lot, 16600 Pacific Coast Highway
  • Pie Free Pizza free pizza for evacuees and people in need. Call (626) 541-0051 to coordinate
  • Be U Vietnamese Restaurant Free meals for fire evacuees and first responders

  • Calvary Community Church
    5495 Via Rocas
    Westlake Village, CA 91362
  • El Camino Real Charter High School
    5440 Valley Circle Boulevard
    Woodland Hills, CA 91367
  • Pasadena Convention Center
    300 E Green Street
    Pasadena, CA 91101
  • Stoner Recreation Center
    1835 Stoner Ave
    Los Angeles, CA 90025
  • Westwood Recreation Center
    1350 South Sepulveda Boulevard
    Los Angeles, CA 90025

Small Animals

  • El Camino High School, 5440 Valley Circle Blvd, Woodland Hills
    American Red Cross Sheltering Site with mobile animal shelter for small animals only
  • Agoura Animal Care Center, 29525 Agoura Rd, Agoura Hills
  • Baldwin Park Animal Care Center, 4275 Elton St, Baldwin Park
  • Carson Animal Care Center, 216 W Victoria St, Gardena
  • Castaic Animal Care Center, 31044 Charlie Canyon, Castaic
  • Downey Animal Care Center, 11258 Garfield Ave, Downey
  • Lancaster Animal Care Center, 5210 W Ave I, Lancaster
  • Palmdale Animal Care Center, 38550 Sierra Hwy, Palmdale

Large Animals:

  • Pomona Fairplex, 1101 W McKinley Ave, Pomona
  • Industry Hills Expo, 16200 Temple Ave, City of Industry
  • LA Equestrian, 480 Riverside Dr, Burbank
  • Castaic Animal Care Center, 31044 Charlie Canyon, Castaic

California Department of Insurance (CDI): Provides guidance on insurance claims and disputes. Contact them at 1-800-927-HELP (4357) or visit their website: California Office of Emergency Services

Federal Emergency Management Agency (FEMA): Offers grants for home repairs and replacement of essential household items not covered by insurance. Apply online at DisasterAssistance.gov or call 1-800-621-FEMA (3362): FEMA

FEMA Housing Assistance: Provides options such as rental assistance and direct temporary housing for eligible individuals. More information is available here: FEMA

California Department of Social Services (CDSS) Disaster Help Center: Offers information on housing assistance during disasters. Visit their Disaster Help Center: California Department of Social Services

California Department of Aging: Provides services and support for older adults, including assistance during disasters. Find more information here:

Medi-Cal: Offers health coverage, including long-term care services, for eligible seniors. Learn more: California Department of Aging

California Department of Social Services (CDSS): Provides information on child care services and assistance programs. Visit their website: California Department of Social Services

Project:CAMP A safe place for kids to be kids, while parents rebuild. https://projectcamp.co/

California Department of Transportation (Caltrans): Provides updates on road conditions and transportation assistance during disasters. Check their website for current information: CalTrans

FEMA Transportation Assistance: May cover disaster-related transportation expenses. Learn more: Disaster Assistance

CalFresh (California's SNAP Program): Offers financial assistance for purchasing food to eligible individuals and families. Apply here: Get CalFresh

Los Angeles Regional Food Bank: Provides food assistance to those in need. Find a local food distribution site: Los Angeles Regional Food Bank

California Department of Health Care Services (DHCS): Offers mental health services through Medi-Cal and other programs. More information:

Disaster Distress Helpline: Provides immediate crisis counseling. Call 1-800-985-5990 or text "TalkWithUs" to 66746:


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3801 W. Temple Ave, Pomona, CA 91768
Student Services Building 121, Second Floor
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