Faculty & Staff

Faculty Research

Published Articles, Books & Chapters

2023

  • Garcia, R.L.F., Huang, Y., & Kwok, L. (2023). Virtual interview vs. LinkedIn profile: Effects on human resource managers’ hiring decisions. Tourism Management, 94, 104659.

  • Garcia, R.L.F., Huang, Y., & Kwok, L . (2023). Virtual interview vs. LinkedIn profile: Effects on human resource  managers’ hiring decisions. Tourism Management, 94, 104659. 

  • Hwang, J., Yoon, S ., & Lee, M . (2023). The impact of interactive mobile applications on guests’ intention to use  in hotel: the moderating role of self-construal. International Journal of Hospitality and Tourism  Administration. (Online First).

  • Jiang, W., Shum, C., Min, H ., & Ding, Y. (2023). How observed customer mistreatment of supervisors affects  employees’ service sabotage: A cross-cultural examination from the deontic justice theory. International  Journal of Hospitality Management. 

  • Kim, J., Lee, M ., & Han, H. (2023). The psychology of vacationers' hotel brand choice in a post-pandemic world.  Journal of Vacation Marketing, 29(2), 206-211. 

  • Li, C.., Kwok, L ., Xie, K.L., Liu, J., & Ye, Q. (2023). Let photos speak: The effect of user-generated visual content  on hotel review helpfulness. Journal of Hospitality & Tourism Research, 47(4), 665-690. 

  • Lyu, J., Li, Y., Mao, Z ., & Huang, H. (2023). The effect of innovation on tourists’ revisit intention toward tourism  destinations. Tourism Review, 78(1), 142-158. https://doi.org/10.1108/TR-05-2022-0258. 

  • Meng, B., Lee, M ., Chua, B., & Han, H. (2023). An integrated framework of behavioral-reasoning theory, theory  of planned behavior, moral norm, and emotions for fostering hospitality/tourism employees’ sustainable  behavior. International Journal of Contemporary Hospitality Management. (Online First). 

  • Min, H ., Hu, Y., & Ann, S. (2023) Impression Management Goals and Job Candidates’ Race: A Test of Competing  Models. International Journal of Hospitality Management. 

  • Yang, W ., & Xu, S. (2023). Should We Be More Mindful? The Joint Impact of an Abusive Work Environment and  Mindfulness on Employee Well-Being and Turnover Intentions. Journal of Hospitality & Tourism Research,  https://doi.org/10.1177/10963480231156832 

  • Yang, W ., Zhang, Y., & Wang, Y. C. (2023). Would Travel Experiences or Possessions Make People Happier?  Journal of Travel Research, 62(2), 412-431.

    Presentations at conferences related to work as a faculty member at Cal Poly Pomona 

  • Borooah, D & Singh, N . (2023). Exploring Covid-19 safety protocols and impacts on Communication cues and  guest satisfaction in the Hotel Industry. Presentation at the 26th Annual Conference on Graduate  Education and Research in Hospitality and Tourism, Jan 5-7, Anaheim, CA. 

  • Castillo, B. & Singh, N . (2023). The impact of in-room technologies to consumer hotel selection. Presentation  at the 26th Annual Conference on Graduate Education and Research in Hospitality and Tourism, Jan 5-7,  Anaheim, CA. 

  • Chang, W., Qi, X., Liu, A, & Sun, J . (2023, April). The Impact of Emotionality on Online Reviews: Exploring the  Role of Engagement and Self-Enhancement in Wine Consumer Behavior. Paper presented at 5th Wine &  Hospitality Management Workshop. Hong Kong, China. 

  • Covarrubias, I., & Yoo, M . (January, 2023). The role of experiential marketing on customer loyalty as it relates  to events, and the mediating role of experiential value. Proceedings of the 28th Annual Graduate  Education and Graduate Students Research Conference in Hospitality and Tourism, Anaheim, California. 

  • Fan, T., & Mao, Z . (2023). How work-family conflict affects Chinese hotel employees’ well-being: The roles of  spouses’ work family conflict and gender. Stand-up paper presented at the annual W-CHRIE Conference,  Las Vegas, NV, February 16-18, 2023. 

  • Lee, M.J . (2023). Have we measured what we are supposed to measure? A teaching evaluation survey. 2022 I CHRIE Annual Conference, Washington DC, August 2-6, 2022. 

  • Lee, M.J. (2023). Patterns of Young Generations’ Hotel Choice Preferences: A Case of Airbnb. The 28th Annual  Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Anaheim, CA,  January 5-7, 2023. 

  • Lee, M.J. (2023). Examining service quality in assisted living facilities. THEREPS 2023 Conference, Las Vegas,  NV, Philadelphia, PA, April 13-15, 2023. 

  • Maleki, B., Sun, J ., Borujeni, H. Z., Sufi, J. B., Kazemian, G. (2023, January). Iranian Experiences in Food and  Beverage Festivals: A Focus Group Study. Paper presented at 28th Annual Graduate Education and  Graduate Student Research Conference in Hospitality and Tourism. Anaheim, CA. 

  • Min, H ., Ann, S., & Ge, L . (2023). Examining the tradeoff effect of the stereotype content model: Impression management and race, 2023 West Federation CHRIE Conference, Las Vegas, Nevada, USA, February 2023. 

  • Min, H ., Ann, S., Lee, M , & Choi, H.(2023). Revisiting the use of mobile food ordering applications in the post covid era, 2023 West Federation CHRIE Conference, Las Vegas, Nevada, USA, February 2023. 

  • Panganiban, J. & Singh, N . (2023). Investigating covid related travel documents for Hawaii safe travels  program. Presentation at the 26th Annual Conference on Graduate Education and Research in Hospitality  and Tourism, Jan 5-7, Anaheim, CA. 

  • Stephens, L. E., Fogle, E. V . & Black-Reed, K. L. (February 2023). Stick it to me! A Collaborative Workshop for  Crushing It in Academia, The Academy of Leisure Sciences Conference. New Orleans, Louisiana. 

  • Sun, J ., Nazlan, N. H., Fogle, E ., & Yang, W . (2023, February). Meeting giveaways: assessing the effects of  attendees’ perceived value. Poster presented at 2023 West Federation CHRIE Annual Conference. Las  Vegas, NV.

  • Zhou, X., and Yang, W . (2023). Customer Behavioral Intention toward Service Technology Attributes within  Casual Dining Restaurants. The 28th Annual Graduate Student Research Conference in Hospitality and  Tourism, Anaheim, California, Jan 5-7.

2022

  • Dopson, L., Lee, P., Lee, M., & Lara, A. (2022). Perceived importance of career engagement initiatives in hospitality education. Journal of Hospitality and Tourism Education, 34(4), 291-299.

  • Fogle, E. V. Duffy, L. N. & Hunter, W. (2022). On Being a Black Woman ‘Mzungu’ Researcher. Tourism Geographies.

  • Fernando Garcia, R.L., Huang, Y., & Kwok, L . (2022, October). The joint effects of technology-mediated  interviews and LinkedIn profiles on managers’ hiring decisions. Refereed research paper to be presented at  the EuroCHRIE Conference 2022, Apeldoorn, The Netherlands. 

  • Ge, L., Sun, J., & Min, H. (2022, July). Assessing the Need for Data Analytics Courses in Hospitality and Tourism  Management Curriculum: An Industry Perspective. Poster presented at 2022 International Federation  CHRIE Annual Conference, Washington, D.C. 

  • Hu, Y., & Min, H . (2022). Enjoyment or indulgence: What draws the line in hedonic food consumption?  International Journal of Hospitality Management. 104, 103228. 

  • Huang, Y.K., Kwok, L ., & Chuang, N.K. (2022, August). To speak up or remain silent: The double-edged effects  of trust and felt trust. Refereed research paper presented at the iCHRIE Conference 2022, Washington  D.C.

  • Hwang, J., Erdem, M., & Yoon, S . (2023). Hoteliers’ Outlook on the Role of Technology: A Post-COVID 19 Era  Examination. 2023 West Federation CHRIE Conference, UNLV, Las Vegas, Nevada, U.S.A. February 16-18. 

  • Kwok, L . (2022). Content marketing: Definition, cases, and helpful tactics. In A. Ozturk & M. Hancer (Ed.),  Digital Marketing and Social Media Strategies for Tourism & Hospitality Organizations (pp. 123-138).  Oxford, U.K.: Goodfellow Publishers Limited. 

  • Kwok, L. (2022). Labor shortage: A critical reflection and a call for industry-academia collaboration.  International Journal of Contemporary Hospitality Management, 34(11), 3923-3943. 

  • Kwok, L ., Lee., J. & Han, S. (2022). Crisis communication in social media: What types of COVID-19 messages get  the attention? Cornell Hospitality Quarterly, 63(4), 528-543. 

  • Kwok, L . & Lin, M. (2022, October). To sustain a restaurant’s curbside pickup service? Does green food package  matter? Refereed research paper to be presented at the EuroCHRIE (European Federation of the  International Council on Hotel, Restaurant, and Institutional Education) Conference 2022, Apeldoorn, The  Netherlands. 

  • Lee, P., Yoon, S., & Lee, M. (2022). Are you ready? Exploration of perceived career readiness attributes of the  hospitality management students. Journal of Hospitality and Tourism Education, 34(3), 157-169. 

  • Ma, E., Kim, M. S., Yang, W ., Wu, L., & Xu, S. T. (2022). On the bright side of motherhood—A mixed method  enquiry. Annals of Tourism Research, 92, 103350. 

  • Park, J., Kang, H., Huh C., & Lee, M . (2022). Do Immersive Displays Influence Exhibition Attendees’  Satisfaction?: A Stimulus-Organism-Response Approach. Sustainability, 14(10), 6344. 

  • Shin, H. W., Yoon, S. , Jung, S., & Fan, A. (2022). Risk or benefit? Economic and sociocultural impact of P2P  accommodation on community resilience, consumer perception, and behavioral intention. International  Journal of Contemporary Hospitality Management, 35(4), 1448-1469. DOI:  

  • Sun, X., Ge, L . and Marvil, C. (2022). Post COVID-19 recovery for independent full-service restaurants using the  salience theory: what will it take to get customers to return?, International Journal of Contemporary  Hospitality Management, 34(12), 4609-4630.

  • Sun, J ., Zhang, X., & Leung, X. Y. (2022, July). The Impact of Mental Fatigue and Social Attachment on Virtual  Meeting Attendees’ Behavioral Engagement: A Social Cognitive Perspective. Paper presented at 2022  International Federation CHRIE Annual Conference, Washington, D. C. 

  • Wu, L., Yang, W ., Gao, Y. (Lisa), & Ma, S. (David). (2022). Feeling Luxe: A Topic Modeling × Emotion Detection  Analysis of Luxury Hotel Experiences. Journal of Hospitality & Tourism Research.

  • Yoo, M ., & Yoon, S . (2022). The six lodging attributes that determine travelers’ preference on Airbnb or hotel. Journal of Marketing Analytics, 10, 299-310.

  • Zhou, T., Law, R., & Lee, P. C . (2022). “What motivates me?” Motivation to conduct research of academics in  teaching-oriented universities in China. Journal of Hospitality, Leisure, Sport & Tourism Education, 31,  100392.

  • Wen, J., Shum, C., Min, H ., & Ye, D. (2022). I demand to speak to your supervisor”: Effects of customer  mistreatment of supervisors on employees’ service sabotage, 2022 ICHRIE Summer Conference,  Washington DC, USA, July 2022. 

  • Yang, W ., Xu, S. and Lee, P. C. (2022). Abusive work environment, wellbeing and turnover intentions: What is  the role of Mindfulness? 38th Annual EuroCHRIE Conference, Apeldoorn, The Netherlands, October 24-27,  2022

2019

  • Fan, A., Almanza, B., Mattila, A. S., Ge, L., & Her, E. (2019). Are vegetarian customers more “green”? Journal of Foodservice Business Research, 22 (5), 467-482

  • Han, H., Lee, M., Chua, B., & Kim, W. (2019). Triggers of traveler willingness to use and recommend eco-friendly airplanes. Journal of Hospitality and Tourism Management, 38(1), 91-101.

  • Fan, A., Almanza, B., Mattila, A. S., Ge, L., & Her, E. (2019). Are vegetarian customers more “green”? Journal of Foodservice Business Research, 22 (5), 467-482

  • Han, H., Lee, M ., Chua, B., & Kim, W. (2019). Triggers of traveler willingness to use and  recommend eco-friendly airplanes. Journal of Hospitality and Tourism Management ,  38 (1), 91-101. 

  • Kim, T., Choi, H., Song, C., & Lee, M . (2019). Investigating the impact of advertising during  economic shocks on firm performance in the hospitality industry. Journal of Hospitality  Marketing and Management, 28 (8), 1-22. 

  • Kwok, L. & Huang, K. (2019). Green attributes for restaurants: Do owners, managers, and  consumers think alike? International Journal of Hospitality Management, 83, 28-32.  

  • Kwok, L. , Mao, Z ., & Huang, K. (2019). Word-of-mouth behaviors on Facebook: Does  message type have an effect? Tourism and Hospitality Research, 19 (3), 296-307.  

  • Lee, P., Lee, M ., & Dopson, L. (2019). Who influences college students’ career choice? An  empirical study of hospitality management students. Journal of Hospitality and Tourism  Education, 31 (2), 74-86. 

  • Leung, X. Y., Sun, J., & Bai, B. (2019). Thematic framework of social media research: state  of the art. Tourism Review , https://doi.org/10.1108/TR-05-2018-0058  

  • Min, H. , Joireman, J., & Kim, H. (2019). Understanding why anger predicts intention to  complain among high but not low power customers: a test of competing models,  Journal of Business Research. 95 , 93-102. 

  • Min, H., & Kim, H. (2019). When service failure is interpreted as discrimination: emotion,  power and voice, International Journal of Hospitality Management . 82, 59-67. 

  • Oh, D. ,& Yoo, M., & Lee, Y. (2019). A holistic view of the service experience at coffee franchises: a cross-cultural study. International Journal of Hospitality Management , 82 ,  68-81.

  • Su, N., Hu, Y., & Min, H. (2019) Image congruity or functional congruity? The moderating  effect of social visibility of hotel consumption in different price levels, Journal of  Hospitality and Tourism Research . DOI: 1096348019835602.

  • Lee, M.J. (2019). Examining the impact of immersive display on exhibition attendees’  satisfaction. 24th Annual Graduate Education & Graduate Student Research Conference in  Hospitality and Tourism, Houston, TX. 

  • Lee, M.J. ( 2019). Perceived importance of career readiness attributes in hospitality education.  2019 West Federation CHRIE Conference, Sonoma, CA

  • Lee, M.J. (2019). Exploring a potential alternative payment system in the lodging industry:  Digital cryptocurrency. THEREPS 2019 Conference, Las Vegas, NV 

  • Lee, M.J. (2019). The moderating role of power on the relationship between anger and  complaining. 2019 APacCHRIE & EuroCHRIE Joint Conference, Hong Kong, China. 

  • Ma, J., Liu, Y., Almanza, B., Ge, L., & Her, E. (2019). What do we know about consumers’  food safety behaviors and their food safety communication needs? Findings from a national  survey and Twitter dataset. 2019 Annual International Council on Hotel, Restaurant, and  Institutional Education (ICHRIE) Summer Conference & Marketplace, New Orleans, LA.

  • Min, H., Kim, H., & Lee, M.(2019, May).The moderating role of power on the relationship  between anger and complaining, CHRIE HK 2019, Hong Kong, China. 

  • Nazlan, N., Sun, J., Chang, W. (2019, May). Meeting giveaways: Is more always better?, Paper  presented at 2019 APacCHRIE & EuroCHRIE Joint Conference, Hongkong, China.

  • Xie, K.L., Kwok, L. , & Heo, C. (2019, February). Love thy neighborhood? Agglomeration  effect on home-sharing business. Refereed research paper presented at the Western CHRIE  Conference 2019, Sonoma, CA. **Recipient of the Best Proposal Award (Research Track). 

  • Xie, K.L., Kwok, L., & Heo, C. (2019, May). Agglomeration, Host experience, and property  performance in home-sharing markets: Large scale field evidence from Airbnb. Refereed  research paper presented at the Apac + Euro CHRIE Annual Conference 2019, Hong Kong.

  • Yoo, M., (2019). Provost’s Teacher-Scholar Support Program Award. 

  • Yoon, S., Erdem, M., & Lee, M. J. (2019). Exploring a Potential Alternative Payment  System in the Lodging Industry: Digital Cryptocurrency. 2019 THEREPS Annual  Conference, Las Vegas, NV, USA.

  • Butler, L.: (2019) Award Recipient – College Themed Communities 

  • Dewald, B.: (2019) Outstanding Academic Advisors, The Collins College of Hospitality  Management, Cal Poly Pomona

  • Jones, M: CMAA Business Management Institute – Leadership Principles - $2750 to CCHM for  each session. In 2018-19, there were three sessions in October 7 to 12, 2018, January 27 to  February 1, 2019 and April 8 – 12, 2019. 

  • Kwok, L. (2019). The 2019 Summer Research Program at the Collins College of Hospitality  Management (Cal Poly Pomona), $8,000  

  • Kwok, L. (2019). Provost Teacher-Scholar Support Program 2019-2020 at Cal Poly Pomona,  $6,324 (course release)  

  • Kwok, L. (2019). Recipient of the Best Research Paper Award in June 2019 at the 2019 iHITA  (International Hospitality Information Technology Association) Annual Conference,  Minneapolis, MN, for the paper: Kwok, L. , Tang, Y., & Yu, B. Mining Airbnb users’ online  reviews under the 7Ps Model: Do travelers share the same experience with different types of  hosts? 

  • Kwok, L. : (2019) Recipient of the Best Proposal Award (Research Track) in February 2019 at  the Western CHRIE Conference 2019, Sonoma, CA, for the paper: Xie, K.L., Kwok, L. , & Heo,  C. Love thy neighborhood? Agglomeration effect on home-sharing business.

  • Sun, J .: (2019) Collins College Summer Research Grant

  • Zhang, Y: (2019) Cal Poly Pomona Wall of Cool Winner

  • Zhang, Y: (2019) CPP Asian & Pacific Islander Association – Outstand Faculty of the Year

  • Ge, L: Fan, A ., Almanza, B., Mattila, A. S., Ge, L., & Her(#), E. (2019). Are vegetarian  customers more “green”? Journal of Foodservice Business Research, 22 (5), 467-482 

  • Ge, L: Her(#), E. S., Ma, J., Almanza, B., Ge, L. (2019). Food thermometers: Relationships  with demographics, microbial awareness, food safety perceptions and behaviors using the 2016  FDA National Food Safety Survey. The 24th Annual Graduate Education & Graduate Student  Research Conference in Hospitality and Tourism , Houston, TX. 

  • Jones, M: Patel#, P . (2019) Exploring Strategies to Attract Asian Travelers, Pomona,  California: California State Polytechnic University, Pomona. 

  • Jones, M: Owens#, P. (2019) Hospitality to Help the Homeless and Hurting, Pomona,  California: California State Polytechnic University, Pomona.

2018

  • Xie, Karen &  Kwok, Linchi & Wu, Jiang. (2018). Are consumers loyal to home-sharing services? Impacts of host attributes and frequency of past stays. International Journal of Contemporary Hospitality Management. 30

  • Yoo, Myongjee  & Berezan, Orie & Krishen, Anjala. (2018).  Do members want the bells and whistles? Understanding the effect of direct and partner benefits in hotel loyalty programs . Journal of Travel & Tourism Marketing. in press. 10.1080/10548408.2018.1473191. (attached)

  • Han, H., Hwang, J., Lee, M ., & Kim, J. (2018). Word-of-mouth, buying, and sacrifice  intentions for eco-cruise: Exploring the function of norm activation and value attitude-behavior. Tourism Management, 70 (1), 430-443. 

  • Han, H., Lee, M ., & KIm, W. (2018). Role of shopping quality, hedonic/utilitarian  shopping experiences, trust, satisfaction, and perceived barriers in triggering  customer post-purchase intentions at airports. International Journal of Contemporary  Hospitality Management, 30 (10), 3059-3082. 

  • Han, H., Lee, M ., & Kim, W. (2018). Promoting guest towel reuse behaviors: A water  conservation management and environmental policy in the hotel industry. Business  Strategy and the Environment, 27 (8), 1302-1312 . 

  • Hou, Y., Sun, Y., Wan, L.C. & Yang, W . (2018). How Can Psychological Contagion Effect  Be Attenuated? The Role of Boundary Effect on Menu Design. Journal of Hospitality  and Tourism Research, 42 (4), 606-626. 

  • Jung, S., & Yoon, S. (2018). More Participation, Efficiency and Consistency: The case of the  Sands Eco 360° Global Sustainability Strategy, Journal of Hospitality and Tourism  Cases, 6 (4), 9-16. 

  • Kwok, L. & Xie, K.L. (2018). Buyer-seller similarity: Does it lead to a successful transaction  of peer-to-peer room-sharing services? International Journal of Contemporary  Hospitality Management, 30 (10), 2925-2944.

  • Lee, Patrick, Lee. M.J., Dopson, L . (2018). Who influences college students’ career choices?  An empirical study of hospitality management students. Journal of Hospitality &  Tourism Education , doi:10.1080/10963758.2018.1485497

  • Oggionni, T. & Kwok, L. (2018). DMO services to hotels: How valuable are they? Journal  of Destination Marketing & Management, 9, 85-96. 

  • Singh, N ., & Lam, J. (2018). An analysis of fostering intercultural competence among host communities by Hostels. Tourism Analysis .

  • Su, N., Min, H. , Chen, M., & Swanger, N. (2018). Cultural characteristics and tourism  shopping behaviors: The role of business cycle. Journal of Hospitality & Tourism  Research. 42(8), 1210-1231.

  • Yang, Y., Wu, L, and Yang, W . (2018). Does time dull the pain? The impact of temporal  contiguity on review extremity in the hotel context. International Journal of Hospitality Management, 75, 119-130. 

  • Yoon, S., Chen, H., Kim, Y. H., & Jai, T. (2018). Swipe and Book: How Consumers  Evaluate the Functionality of Hotel-Reservation Apps. Journal of Tourism Research &  Hospitality, 7 (1). DOI: 10.4172/2324-8807.1000179. 

  • Yun, H., Kang, D., & Lee, M . (2018). Spatiotemporal distribution of urban walking tourists  by season using a GPS-based smartphone application. Asia Pacific Journal of  Tourism Research, 23 (11), 1047-1061. 

  • Zaharopoulos, D., & Kwok, L. (2018). Organizational impression management strategies  and financial performance: The AmLaw 100 and Twitter. American Communication  Journal, 19 (2), 24-44.

  • Kwok, L. & Xie, K.L. (2018, July). An analysis of Airbnb hosts’ pricing strategies. Refereed  poster presented at the CHRIE Annual Conference 2018, Palm Springs, CA.  

  • Lara, A. & Dopson, L. (2018). First Year Experience Supporting Career, Academic and Co Curricular Success: The Pineapple Club . Symposium presented at the International Council on  Hotel, Restaurant, and Institutional Education Annual Conference. Palm Springs, CA. 

  • Lara, A. E. (2018, August). Increasing Career Readiness for First-year Hospitality Students:  The Pineapple Club. Lecture presented at Stories of Successful Learning in California,  Pomona. Awarded Best Overall Poster Winner. 

  • Lara, A. E. (2018, July). Industry Partnership Session II- Internships: Value of pre-and  post-graduation opportunities. Lecture presented at ICHRIE Conference in California,  Rancho Mirage.

  • Lara, A. E. (2018, July). First Year Experience Supporting Career, Academic, and Co Curricular Success: The Pineapple Club. Lecture presented at ICHRIE in California, Rancho  Mirage.

  • Lara, A. E. (2018, October). First Year Experience Supporting Career, Academic, and Co Curricular Success: The Pineapple Club. Lecture presented at NACADA Annual  Conference in Arizona, Phoenix. 

  • Lee, M.J. ( 2018). Perceived importance and performance of career fair: Perspectives from  hospitality management students. 2018 I-CHRIE Annual Conference, Palm Springs, CA.  

  • Lee, M.J. (2018). The influence of visitors’ experiences for convention service on city branding:  The case of a local city in South Korea. 2018 ISTTE Annual Conference, Niagara Falls, NY.

  • Min, H. & Kim, H. (2018). The impact of cultural intelligence on task and attitudinal outcomes  for customer contact employees, ICHRIE Summer Conference , Palm Springs, California, USA. 

  • Petrie, J. & Min, H. (2018, April). Behavior Styles and Cross-cultural Communication for  Engineers, 2018 CSU Symposium , Pomona, California, USA. 

  • Sun, J., Chen, H. S. (2018, October). Follow Me: The Impacts of Social Media Influencer  Endorsement on Event Marketing. Poster presented at Faulty Engagement Program for IMEX  America 2018, Las Vegas, NV. 

  • Yoo, M ., Yang, W., & Kim, B. (2018). Online customer engagement among restaurant  customers: The importance of enhancing flow for social media users. 2018 Global Marketing  Conference, Tokyo, Japan. 

  • Butler, L.: (2018) Outstanding Faculty Advisor the Collins College 

  • Dopson L.: (2018) Carnation Award for Lifetime Career Achievements Gamma Phi Beta  International 

  • Jones, M: CMAA Business Management Institute – Leadership Principles - $2750 to CCHM for  each session. In 2018-19, there were three sessions in October 7 to 12, 2018, January 27 to  February 1, 2019 and April 8 – 12, 2019. 

  • Lara, A: ACUE, Association of Colleges and University Educators Course on Effective  Teaching Practices 

  • Lara, A: CITI Certification, Research Ethics and Compliance Training, December 2018  

  • Lara, A: Participant, Engaging the Digital Student Summer Institute, Facilitated by Faculty  Center  

  • Yang, W: (2018) Co-Investigator for Generating Region to Destination: Next Steps for Travel  Elements 

  • Yang, W: (2018) Co-Investigator for Business Model Innovation of Chinese Travel Agency Yoon, S: (2018) Collins College Summer Research Grant for summer 2018- Sum of $8,000 

  • Yoon, S: (2018) 2018 ETA SIGMA DELTA (ESD) CHAPTER OF DISTINCTION AWARDS  WINNER – Awarded by International CHRIE 

  • Jones, M: Walters#, R. (2018) Reevaluating the Service Profit Chain Model with special  consideration to the HRT segment, Pomona, California: California State Polytechnic University,  Pomona. 

  • Kwok, L: Minhui Zhong. (2018). Effects of Corporate Social Responsibility on Organizational  Commitment and Turnover Intentions.  

  • Kwok, L: I-Lin (Amy) Lin . (2018). Facebook users’ electronic work-of-mouth reactions toward  a business-to-consumer message: Do content type and media type matter?  Kwok, L: Antonio Muniz. A qualitative inquiry of how job seekers’ social media profiles affect   hospitality managers’ hiring decisions

2017

2016

2015

2014

Text Books and Book Chapters 2015