Ben Dewald, Ed.D

Ben Dewald

Dr. Ben Dewald
Professor

Office: 80-127
Email: bdewald@cpp.edu
Phone: (909) 869-2960
Fax: (909) 869-4805

Dr. Ben Dewald is a professor of management at California State Polytechnic University, Pomona (Cal Poly Pomona), in The Collins College of Hospitality Management.

Prior to joining The Collins School in 2002, Ben taught at The Hong Kong Polytechnic University School of Hotel & Tourism Management. Ben trained in the Dutch, French and Mexican hospitality industry. He managed and opened restaurants in California and Hong Kong, including the Chardonnay at the Registry Hotel across from the Orange County Airport, Antoine Restaurant at the Meridien Hotel in Newport Beach, the Dining Room at the Rancho Mirage Ritz-Carlton, and the Pétrus restaurant on the 56th floor of the Island Shangri-Lain Hong Kong.

His research interests include; Food & Beverage; Tipping; Training; Culture and Management; Hotel & Restaurant Management; and Educational Management.

Education

  • Ed.D. (2002) Doctorate of Education, University of Leicester, UK
  • M.Sc. (1996) Training South East Asia, University of Leicester, UK
  • C.H.E. (1995) Certified Hospitality Educator, American Hotel & Motel Association
  • B.Sc. (1982) Hotel & Restaurant Management, California State Polytechnic University of Pomona
  • B.T.H. (1978) Lycée Technique d'Hôtellerie (Hotel High School), Strasbourg, France

Service: Collins College and Cal Poly University Committees

  • The Collins College RTP Committee Member 2022/23
  • Faculty FYE Committee Member - 2019/Present
  • Hospitality Management - Mt Sac Advisory Board
  •  Hotel, Restaurant & Culinary Arts - Cypress College Advisory Board
  • The University FYE Committee Member - 2014/Present
  • The Collins College Scholarship Committee Member - 2006/Present
  • HRT Minor Advisor Chair - 2003/Present
  • The University GWT Committee Member - 2002/Present

Awards

  • 2019 Outstanding Academic Advisor, The Collins College of Hospitality Management, Cal Poly Pomona
  • 2015 Outstanding Academic Advisor, The Collins College of Hospitality Management, Cal Poly Pomona

Refereed Publications

  • Kubacki, D., Brace, D., Dewald, B., Gosetti P. P., Tamburrino M. (2022). What can be learned from the country’s first university owned brewery and brewpub? A case study. Journal of Hospitality, Leisure, Sport & Tourism Education 30 (2022) 100366 Available online 9 December 20211473-8376/© 2021 Elsevier Ltd. All rights reserved.
  • Lee, P. C., & Dewald, B. (2016). Tipping practices of Chinese tourists in U.S. restaurants - An exploratory study. Journal of Tourism & Hospitality Management, 4(2), 17-34.
  • Dewald, B., Jimenez, A. Self, J.T. (2016) Comparing pre and post perceptions of studying abroad: an Italy programme case study. Anatolia: An International Journal of Tourism and Hospitality Research. Published on Taylor & Francis
  • Lee, L., Lee M.J.,& Dewald, B. (2016) Measuring the customers’ perception of tangible service quality in the restaurant industry: An emphasis on the upscale dining segment, Journal of Foodservice Business Research, 19:1, 21-38.
  • Dewald, B. (2016) Learning from student feedback, The National Teaching Forum, 25(2) pp. 4-5.
  • Dewald, B, Bruin, B. J. and Jang, Y. (2013) “U.S. consumer attitudes toward “green” restaurants” Anatolia: An International Journal of Tourism and Hospitality Research, 25(2), pp. 171-180.
  • John Self & Dewald, Ben , (2010) “Why Do Employees Stay?”, International Journal of Hospitality and Tourism Administration, 12(1), pp.60-72.
  • Zhang Jian (Jane), Ben Dewald and Baudouin C. Neirynck (2009). Experiential Values for Casino Hotels in Macao. Journal of Quality Assurance in Hospitality and Tourism (JQAHT). 10(2) Accepted for publication.
  • Dewald, B.W.A. (Ben) (2008) The Role of the Sommeliers and Their Influence on U.S.A. Restaurant Wine Sales, International Journal of Wine Business Research, 20(2) pp. 111-123.
  • Dewald, Ben & John Self, (2008) Cross-Cultural Training for Expatriate Hotel Managers, International Journal of Hospitality and Tourism Administration, 9(4) pp. 352 - 364.
  • Dewald, Ben (2004) “Empowerment Culture in China”, International Journal of Knowledge, Culture and Change Management, www.Management-Journal.com, V. 4 pp.1089-1092.
  • Dewald, Ben (2003) “Tipping in Hong Kong Restaurants”. International Journal of Hospitality Management, 22 (3) pp307-319.
  • Dewald, B.W.A . (2003) "Wine Consumption in Hong Kong ". International Journal Of Wine Marketing, 15(1) pp54-68.
  • Dewald, B.W.A. (2002) "Chinese meals in China: the menu, table etiquette and food ordering". The Hospitality Review, 4(2) pp. 21-26.
  • Dewald, B.W.A. (2001) " Restaurant Tipping by Tourists in Hong Kong". Anatolia , 12(2),pp139-152.
  • Dewald, B.W.A. (2001) "Tipping by Foreign Tourists". Pacific Tourism Review, 5(1/2), pp41/48
  • Dewald, B.W.A. & Sutton J. (2000) " Hospitality Employees' Empowerment in Hong Kong and the Chinese Mainland". Journal of Quality Assurance in Hospitality & Tourism, 1(1) , pp57-65.
  • Dewald, B.W.A. (2000) " Turning part-time Students' Feedback Into Video Programs" Journal of Education + Training, 42(1), pp33-39.
  • Mok, C. & Dewald, B. (1999). Tourism in Hong Kong : After the Handover. Asia Pacific Journal of Tourism Research, 3(2), pp32-40.

Research: PhD Dissertation & Thesis/Professional Paper CCHM Graduate Program

  • Research Thesis Committee Member for Ted Shi (2020), “Evaluating Asian, European and American tourists’ satisfaction with destination attributes in Myanmar.” Committee Chair –Dr. MJ Lee, Committee members – Dr. Ben Dewald and Dr. Sungsik Yoon.
  • PhD Dissertation Committee Member for David Kubacki (2020) “What can be Learned from the Country’s First University Owned Brewery and Brewpub?  A Case Study.” Committee Chair: Debra Brace, Ph.D.; Committee Members: Dr. Ben Dewald, Penny Poplin Gosetti, Ph.D. & Marijo Tamburrino, M.D. The University of Toledo.
  • Professional Paper Chair for Jocelyn Harper (2019) “Comparing Online Reviews for Low-Cost and Mainline Airlines: An Exploratory Study of Passenger Satisfaction” Committee Chair: Dr. Ben Dewald; Committee Members: Drs. Kelley Min & Eddie Mao.
  • Professional Paper Chair for Harris Lalaine (2017) “Impact of The Dining Room Environment on Older Adults With Alzheimer’s Disease: A Case Study” Committee Chair: Dr. Ben Dewald; Committee Members: Drs. Neha Singh & Sandy Kapoor.
  • Professional Paper Chair for Rainier Villanueva (2016) “Restaurant Server Training Plan for the Boiling Crab – Case Study” Committee Chair: Dr. Ben Dewald; Committee Members: Drs. Neha Singh & Eddie Mao.
  • Research Thesis Committee Member for Lana Hantuli (2016), “An Analysis of Hotel Loyalty Programs:  A Case Study of the Hilton Honors Loyalty Program.” Committee Chair: Dr. Wan Yang; Committee Members: Drs. Neha Singh and Ben Dewald.
  • Research Thesis Committee Member for Alejandra Jimenez (2015), “Applying Meeting and Business Events Competency Standards to Event Planners’ Job satisfaction.”  Committee Chair: Dr. Margie Ferree Jones; Committee Members: Drs. Neha Singh & Ben Dewald.
  • Professional Paper Committee Member for Mark Botieff (2014) “An Analysis of Chinese Tourist Wine Consumption for the Southern California Wine Industry.”  Committee Chair: Dr. John T. Self; Committee Members: Drs. Margie Ferree Jones & Ben Dewald.
  • Professional Paper Committee Chair for Suzanna Tadevossian (2013), “How the use of social media in the hotel industry is vital for hotel's long-term success.”
    Committee Chair: Dr. Ben Dewald; Committee Members: Dr Merritt and Dr MJ Lee.  
  • Professional Paper Committee Member for Aimee Goyhenetche (2013), “The Successful Elements of Ethnic Independent restaurants.”
    Committee Chair: Dr. Chesser; Committee Members: Dr.  Jones and Dr. Dewald.
  • Professional Paper Committee Member for Kaylee Boyle (2013), “Factors Affecting Travel Decisions into L.A.”
    Committee Chair: Dr. Merritt; Committee Members: Dr Singh and Dr. Dewald.
  • Professional Paper Committee Member for Leslie Clevenger (2012), “What Limits Women from Breaking Glass Ceiling Effect in the Hospitality Industry in the United States?” Committee Chair:Dr Singh; Committee Members: Dr. Merritt and Dr. Dewald.
    • Leslie Clevenger (MSHM graduate) and Dr. Neha Singh’s paper titled “Exploring Barriers that Lead to the Glass Ceiling Effect for Women in the U.S. Hospitality Industry” was accepted for publication in the Journal of Human Resources in Hospitality and Tourism, Volume 12 issue 4 (2013).
  • Research Thesis Committee Member for Leonard Lee (2012), “Measuring Tangible Service Quality in the Restaurant Industry: An Emphasis on the Full Service Dining Segment” Committee Chair: Dr MJ Lee; Committee Members: BJ Bruin and Dr. Dewald.

Consulting, Training and Service to the Community

  • Table Scape Judge at the L.A. County Fair; Pomona, CA, Apr. 2022
  • Upland Heritage “Autumn Afternoon Tea Under the Trees” Invited Speaker on Afternoon Tea Etiquette, Historic Simons Estate, Oct. 2021
  • Mt. SAC Hospitality Management Advisory Committee Meeting for the 2020-2021 school year, Mt. San Antonio College, March 2021
  • Cypress College Advisory Committee Meeting; Hotel, Restaurant & Culinary Arts, Anaheim Campus, Zoom Meeting Nov. 20 from 9-10:15am, Nov. 2020
  • Mt. SAC Hospitality Management Advisory Committee Meeting for the 2018-2019 school year, Mt. San Antonio College.Jan 2020
  • Table Scape Judge at the L.A. County Fair; Pomona, CA. Sept. 19. Appeared on CBS Sunday Morning Show Jan. 5, 2020
  • Leadership Program SIELP. Extended University, Cal Poly Pomona July 2019
  • Mt. SAC Hospitality Management Advisory Committee Meeting for the 2018-2019 school year, Mt. San Antonio College. March 2019
  • Contemporary Issues in Commercial Foodservice Management to college students majoring in hospitality management at TOYO Univ. Japan. Extended University, Cal Poly Pomona. Feb. 2019
  • Contemporary Issues in Food and Beverage Management” to college students majoring in hospitality management HKU Korea. Extended University, Cal Poly Pomona. Jan. 2019
  • Leadership Program. Extended University, Cal Poly Pomona. Jan/Feb. 2018
  • Mt. SAC Hospitality Management Advisory Committee Meeting for the 2017-2018 school year, Mt. San Antonio College. March 2018
  • Claremont High School 17th Annual Career Day. Presenter. Oct. 2018
  • Table Scape Judge at the L.A. County Fair; Pomona, CA. Aug. 2018
  • Hospitality Faculty training group from Shanghai Business School. Aug. 2018
  • Leadership Program. Extended University, Cal Poly Pomona. July 2018
  • Cypress College Advisory Committee Meeting; Hotel, Restaurant & Culinary Arts, Anaheim Campus. Nov. 2018
  • Cypress College Advisory Committee Meeting; Hotel, Restaurant & Culinary Arts, Anaheim Campus. May 2017
  • Dining Etiquette and Table Manners Class Bridge Program at Mt Sac, Mount San Antonio College, CA. May 2017
  • Business Etiquette and Table Manners Class at the California State, University of Fullerton, CA. April 2017
  • Business Etiquette and Table Manners Class at the University of La Verne, CA. Oct. 2017
  • Claremont High School 16th Annual Career Day. Presenter. Oct. 2017
  • Table Scape Judge at the L.A. County Fair; Pomona, CA. Aug. 2017
  • Hospitality Aviation Program. Extended University, Cal Poly Pomona Spring 2017
  • “Contemporary Issues in Food and Beverage Management” to young college students majoring in hospitality management in Korea. Extended University, Cal Poly Pomona. Winter 2017
  • Leadership Program. Extended University, Cal Poly Pomona. Winter 2017
  • Inner Mongolia University of Finance and Economics Professors. Extended University, Cal Poly Pomona. Fall 2016
  • Leadership Program. Extended University, Cal Poly Pomona. Summer 2016
  • Contemporary Issues in Food and Beverage Management” to young college students majoring in hospitality management in Korea. Extended University, Cal Poly Pomona. Summer 2016
  • Table Scape Judge at the L.A. County Fair; Pomona, CA, Aug. 2016
  • Claremont Colleges 37th Annual International Festival, Supervised RFP Student Volunteers, Claremont, CA April 9, 2016
  • Hospitality Aviation Program. Extended University, Cal Poly Pomona, Spring 2016
  • Kohl’s Professional Leadership Development Conference Speaker Business Etiquette and Table Manners  Presentation Highlander Union Building (HUB) - University of California Riverside, Riverside, CA, March 2016