Registrar's Office

Enrollment Errors, Holds, and Permission Numbers

The following are guidelines that might resolve registration issues: 

Enrollment Error Process What this means or what to do
Hold on Student’s Record, Add Not Processed

In your Student Center to go “Holds” and click on details to see any holds that might prevent registration; a description is included about how to clear the hold.
Invalid Registration Window and Open Enrollment Period has not begun

Click on "Open Registration Window" in your Student Center to view your Registration window.

Requisites not met for Class, not enrolled

Review the Why is this Requisite Error Appearing? (PDF) chart. 
Unit Limit Exceeded for Registration Window Period Student is trying to add a class that exceeds the unit limit for their Registration Window period. During Add/Drop request to exceed the unit limit by Petition to Exceed Unit Cap.  Instructions and petition are available on the Registrar’s Office website under Forms.
Time Scheduling Conflict, Student Not Enrolled in Class

There is a time conflict in the schedule of classes that a student is trying to add. Students must submit a Schedule Conflict Override Petition in BroncoDirect.  Instructions and petition are available on the Registrar’s Office website under Forms.
Student Not Enrolled, Class Full

Maximum Enrollment of the section is reached. Students must enroll in a different section or ask the course instructor for a class permission number to take the class. If permission number is obtained, register online using the class permission number. Class permission numbers are available only during the add/drop period.
Instructor Consent Required to Enroll in Class, Add Not Processed

Consent from the instructor or department is required to register for a class. See the Schedule of Classes for a list of these classes. Obtain a Permission Number from the Department office. Class permission numbers are available only during the add/drop period.
Multiple Enrollment Not Allowed for Course, Add Not Processed

This message appears when the class that a student is trying to add does not allow multiple enrollments, regardless of the section number.
Student Already Enrolled in Class, Add Not Processed

Student is trying to add a class that is already on his/her schedule, regardless of the section number.
Student Not Enrolled, Drop Not Processed

Student is trying to drop a class that is not in his/her schedule or the class may be waitlisted.
Student not Eligible to Enroll for Term

Student is not eligible to enroll. This could be because no term activation existed. For details, call the Registrar’s Office (909) 869-3000.
Class not Found for Enrollment

Student is trying to add a class that does not exist in the class schedule or the class is in tentative/inactive status.
Maximum Term Student Unit Load Exceeded

Student is trying to add a class that will exceed term limit. 

Holds may be viewed online by clicking on "View My Holds" under Personal Portfolio in BroncoDirect.

All negative service indicator or "holds" must be cleared prior to registration and prior to using any permission number.  If a permission number is used or entered into the registration system prior to any hold being cleared, it will "deactivate" the permission number.  Consequently, a new permission number would have to be obtained.

Class Permission Numbers are used by students to enroll in courses that are full, (exceeding the class enrollment limit), require instructor or department consent, or have specific requisites  (co-requisites and pre-requisites).  These numbers are also used for student specific courses.

Permission Numbers can be obtained directly from the Course Instructor and/or the Department Office.  Once received, students can enter the Permission Number when enrolling online through BroncoDirect.

Please Note:  Permission numbers issued to override seat capacity for closed classes are valid only during the ADD/DROP period.  They will expire after the last day to add classes.  Refer to the Academic Calendar for exact dates and deadlines.

The chart below outlines where to obtain a Permission Number for a specific registration error:

If the Enrollment Request Message says…

That means…

The student may request a permission number from…

Not Enrolled, Class Full.*

The class is full.

The course instructor is available during the add/drop period only.

Requisites not met for Class, not enrolled.*

The student has not met the class prerequisites or corequisites.

The department office (procedure varies by department).

Permission to enroll in this class is required.

Permission is required to enroll in the class.

The department office (procedure varies by department).

Instructor Consent Required to Enroll in Class, Add Not Processed.

Instructor consent is required to enroll in class.

The department office (procedure varies by department).

Department Consent Required to Enroll in Class, Add Not Processed

Department consent is required to enroll in class.

The department office (procedure varies by department).

*If permission number is needed for two different errors, a permission number must be obtained first from the course instructor and then modified by the department office.

Frequently Asked Questions about Permission Numbers

  • Class enrollment limit (classes that are full)
  • Consent requirement
  • Requisities (co-requisites and pre-requisities)

They DO NOT override time conflicts, maximum units and level restrictions

Instructors or department offices provide Class Permission Numbers.  Students enter these numbers when registering via BroncoDirect.

  • Class Full permissions number is provided by the course instructor during the Add/Drop period only.
  • Instructor/Department Consent, Requisites Not Met (co-requisites and pre-requisites) permission numbers are provided by the department office. 

Students should contact their instructor to obtain an original or a new Class Permission Number.  The Registrar's Office will not be able to provide assistance in this matter.

Permission numbers do not override a negative service indicator of a hold. You must contact the department that placed the hold to resolve the issue.   

If the classes are full or if requisites have not been met, Permission Numbers along with the neccessary petition are needed to enroll students into the course.

Permission numbers must be obtained by either the instructor or department. The Registrar's Office does not provide permission numbers.