Center for Customer Insights and Digital Marketing

The Team

The Center for Customer Insights and Digital Marketing Team

Dr. Jae Min Jung

Founding Director and Professor of Customer Analytics
Click here to learn more.

Dr. Randy Stein

Director and Professor of Consumer Psychology and Insights
Click here to learn more.

Britney Ly

Web Design & Media Analytics Specialist II | Research Associate
Click here to learn more.

Vivian Graft

Research Associate
Click here to learn more.

Krystal Serrano

Research Associate
Click here to learn more.

Emily Harrison

Research Associate
Click here to learn more.

Hened Malak

Research Associate
Click here to learn more.

Christine Kuo

Junior Marketing Scientist

Click here to learn more.

Current Members


  • Christine Kuo (Graduate, MS in Business Analytics, Spring 2023 – Present), Junior Marketing Scientist.
  • Hened Malak (Undergraduate, International Business, Summer 2022 – Present), Research Associate.
  • Britney Ly (Undergraduate, Technology and Operations Management, Summer 2021 – Present), Web Design & Media Analytics Specialist II and Research Associate.  
  • Vivian Graft (Undergraduate, International Business, Summer 2021 – Present), Research Associate. 
  • Krystal Serrano (Undergraduate, Marketing, Summer 2021 – Present), Research Associate. 
  • Emily Harrison (Undergraduate, Marketing, Summer 2021 – Present), Research Associate. 

Center Internship Alumni

https://www.cpp.edu/cba/customer-insights-lab/about/alumni/internship-alumni.shtml

Faculty Advisors and Collaborators

https://www.cpp.edu/cba/customer-insights-lab/about/faculty/index.shtml