Center for Customer Insights and Digital Marketing

Dr. Lin Ong

Role in the Center: Advisor

Area of Speciality: Consumer Vulnerability


Dr. L. Lin Ong is an Assistant Professor of Marketing in the College of Business Administration. She has over 15 years of experience working with private, social, and academic sector organizations to analyze marketplaces around the world and identify opportunities for growth. She obtained her PhD in Marketing from the University of North Carolina at Chapel Hill's Kenan-Flagler Business School, and a Master’s degree in International Affairs from the University of California, San Diego, where she was a Dean’s Scholar. Dr. Ong attended Vanderbilt University for her undergraduate education, where she was a Chancellor’s Scholar. Her research focuses on vulnerable consumers and transformative consumer research worldwide, with a particular focus in digital vulnerability and financial decision making. Her research has been published in the Journal of Business Research and the Journal of Consumer Affairs.

At Cal Poly Pomona, Dr. Ong teaches International Business, Marketing Strategy, and International Marketing Strategy. She is currently serving on the Board of the Insights Association, West Chapter, as Director of New Professionals. For the 2018-21 academic years she served as the Research Scholar in Data Innovation for the Family Planning Country Action Process Evaluation (FP CAPE), a Bill and Melinda Gates Foundation funded project working to increase family planning usage in the DRC and Nigeria. Prior to entering academia, Dr. Ong was a management consultant in Deloitte Consulting’s Strategy and Operations practice, where she focused on international strategic planning and mergers and acquisitions. She has lived, studied, worked and traveled on every continent except for Antarctica.

Read more about Dr. Lin Ong below!


Dr. Ong serves as a liaison between the Center and Insights Association. In that capacity, she is  currently serving on the Board of the Insights Association, West Chapter, as Director of New Professionals.

  • “Sharenting in an Evolving Digital World: Increasing Online Connection and Consumer Vulnerability.” (With Laurel Aynne Cook and Alexa K. Fox), Journal of Consumer Affairs, (forthcoming).
  • “Conceptualizing the multiple dimensions of consumer financial vulnerability.” (With Genevieve E. O'Connor, Casey E. Newmeyer, Nancy Yee Ching Wong, Julia B. Bayuk, Laurel A. Cook, Yuliya Komarova, Cazilla Loibl, and Dee Warmath), Journal of Business Research, 2019.

  • Faculty Mentor Research Star for work with Tania Gaxiola, on her work titled “Grief Related Consumer Vulnerability: The Case of Funeral Planning.” She was awarded a CPP Undergraduate Research Distinction for the work, and presented the project at the CPP RSCA Conference as well as the international Marketing and Public Policy Conference.

  • Board member, Insights Association, West Chapter, 2022-present
  • Trainee reviewer for the Journal of Public Policy and Marketing
  • Ad hoc reviewer for the American Marketing Association conferences (AMA Summer Academic Conference, AMA Winter Academic Conference, Marketing and Public Policy Conference)
  • Reviewer, Transformative Consumer Research