Center for Customer Insights and Digital Marketing

Dr. Kelly Min

Role in the Center: Advisor

Area of Speciality: Services Marketing and Operational Analytics

Dr. Hyounae (Kelly) Min is an Assistant Professor in the Collins College of Hospitality Management. She received her Ph.D. in Business Administration from Washington State University. Her research focuses on how social judgments, biases, and stereotypes influence perception and decision-making in the service context. She has published her work in top-tier hospitality and business journals such as the Journal of Business Research, International Journal of Hospitality Management, and Hospitality and Tourism Research. More recently, Dr. Min has expanded her research to operational analytics and social media analytics. Her research in this area aims to provide service organizations with practical approaches to leverage the advantages of existing operational data.

 

Read more about Dr. Kelly Min below!

Dr. Min serves as a faculty advisor to the CCIDM in online services marketing. She has also shared her research in a CCIDM Research Seminar.

  • Min., H., & Hu, Y. (2022) Revisiting the effects of smile intensity on judgments of warmth and competence: The role of industry context, International Journal of Hospitality Management. 102, 103152.
  • Hu, Y., & Min, H. (2022) Enjoyment or indulgence: What draws the line in hedonic food consumption? Submitted to International Journal of Hospitality Management. 104, 103228.
  • Hu, Y., Min, H., & Su, N. (2021) How sincere is an apology? Recovery satisfaction in a robot service failure context, Journal of Hospitality and Tourism Research. https://doi.org/ 10963480211011533.
  • Min, H., & Joireman, J. (2021) The influence of customer race on perceived discrimination, anger, and coping strategies following subtle degradation of restaurant service, International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-09-2020-0975
  • Min, H., & Yoo, M. (2020) The inclusive environment in the hospitality industry: the case of serving customers associated with hate groups, Event & Convention Research. 39, 181-200.
  • Min, H., Park, J. & Hu, Y., (2020) Holistic understanding of attitude measurements in hospitality research, International Journal of Hospitality Management. 89, 102599
  • Min, H., & Kim, H. (2019) When service failure is interpreted as discrimination: emotion, power and voice, International Journal of Hospitality Management. 82, 59-67.
  • Min, H., Joireman, J., & Kim, H. (2019) Understanding why anger predicts intention to complain among high but not low power customers: a test of competing models, Journal of Business Research. 95, 93-102.

  • Editorial Board member of Journal of Hospitality and Tourism Research (2021 – present).
  • Editorial Board member of Journal of Hospitality and Tourism Education (2018 – present).